Rated 4,0 out of 5 by 28
Rated 4,0 out of 5,0 by TrayP Surprise Early Arrival
Upon arriving in ABQ I learned that my lunch/early afternoon meeting had to be rescheduled. This left me with unexpected time and work to do before a dinner meeting. Monica at the front desk was gracious and arranged a room within 30 minutes so could have internet access and focus on the tasks at hand without the distractions and discomfort of sitting in a coffee shop.
The "shadow" on the stay was the lack of room key access to the facility through doors at the perimeter of the hotel. Notices were posted indicating "maintenance was required". The necessary work was not accomplished during my 3-day stay. When questioned about this inconvenient situation (the load factor was high and required many guests to park a considerable distance from the main entrance), the front desk lack answers as to why "the fix" was performed or when a repair person might be expected.
The Wi-Fi internet connectivity remains problematic. An unsuspecting guest who needs the web to work, will find this extremely difficult, if not impossible, on the 3rd floor. The issue is well known but there does not appear to be any effort to correct the problem.
19 de noviembre de 2013
Rated 1,0 out of 5,0 by captjack poor stay, loud room, no Wi-Fi
When you check-in as a PLATINUM member with over 110000 points this year with a reservation and are put on the first floor across the hall from the work out room something is wrong. After I advised the young lady that was checking me in that it would not work. I was advised that they had no other rooms. That is ok with me so I ask for another IHG member hotel in the area and cancel my stay. I was told "RELAX AND LET ME LOOK" (shocked at the remark, YES) I was then given a room that happened to show up at the last min. It was located on the 6th floor. The room was noisy! the WI-FI did not get to the room because of the corner location. When I ask the front desk if they could fix the problem (I'm on Business and need Wi-Fi) I was told no. A day later because of the loud traffic noise I left the location. You might also like to stay away from the breakfast. The service area was DIRTY and unkept! Good Luck if you stay!
22 de octubre de 2013
Rated 5,0 out of 5,0 by drlonnie Great place to stay
If you coming during Balloon Fiesta, you couldn't pick a better place. Housekeeping staff was awesome. Weren't out of the room 3 minutes and they were already working in the room. Overall great staff, great location, great experience. Good exercise and pool facilities. Solid breakfast, not just donuts and pastries. Only negative is pillows were small but had plenty of them
14 de octubre de 2013