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    Opiniones de clientes
    Verificamos todas las opiniones y puntuaciones que recibimos para garantizar que solo mostramos información proporcionada por clientes que realmente se han alojado en el hotel.
    98%
    Recomienda el hotel

    Experiencia general

    4.8

    basado en 182 opiniones
    98%
    Recomienda el hotel

    Muestra de puntuación

    182comentarios

    • 5 Estrellas
      153
    • 4 Estrellas
      19
    • 3 Estrellas
      6
    • 2 Estrellas
      3
    • 1 Estrellas
      1

    Great stay - Great Staff

    By

    January 22, 2015

    platinumelite

    Taylor, at check-in, made sure we were upgraded to a Great suite (for platinum elite). Ryan, breakfast host, went out of her way to present cookies to my granddaughter, simply because I mentioned it was her b"day. Both staff went above and beyond expectations.

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    Our favorite hotel!

    By

    January 13, 2015

    Our son is a student at Syracuse University. We have tried some of the other hotels in the Syracuse area, but have decided that Staybridge is our "home away from home". The facility is always clean and maintained. The staff is genuinely friendly and eager to assist.

    Posted byHotelStaff
    January 20, 2015
    Peggy1959 We loved to hear how much you enjoyed staying with us, we are so thrilled that we have earned your preferred hotel status, and cant wait to see you again in the future, don't forget to book ahead too if your coming for events with Syracuse University. Thank you again for letting us know how we are doing and look forward to seeing you again. Jeremiah T Manager
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    Nice but not perfect

    By

    January 06, 2015

    We were staying overnight before a relative's funeral. The suite was nicely laid out, well decorated and clean. The teenagers appreciated having there own room as did my wife and I. The pool was very nice with warm water but a hot tub would have been nice.

    The HVAC unit was so loud it was hard to watch the TV in the bedroom. We asked for a late check-out (1/2 hour) and got a bit of attitude from the desk clerk. The same desk clerk could not be bothered to put an employee on hold while we were checking out and proceeded to speak to us around the telephone... Not a great way to treat a frequent guest. Overall, I would stay at this property again but there needs to be some attention to the HVAC systems and customer service training.

    Posted byHotelStaff
    January 14, 2015
    roadwarrior00007 I wanted to start off saying how sorry we are that your experience was not the relaxing and comfortable stay we strive to offer all of our guests. We will be discussing as a team how to going forward multitask between guests and phones to ensure all of our guests are giving the customer service they deserve. We are glad to know you still enjoyed other aspects of your stay and look forward to showing you how great of a guest experience we can offer. Jeremiah T Manager
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    Nice stay

    By

    January 05, 2015

    platinumelite

    All I needed for my stay in the area.
    This hotel is nice and clean and as expected from IHG hotels in general

    Posted byHotelStaff
    January 14, 2015
    achris Thank you so much for taking the extra time to let us know how we are doing, we love to hear that our guests are getting the hotel experience they not only expect but deserve, we hope to see you again if you find yourself back in Syracuse. Jeremiah T Manager
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