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    Opiniones de los huéspedes
    Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
    85%
    Recomendar este hotel

    Valoración general

    4.2

    en base a 148 opiniones
    85%
    Recomendar este hotel

    Ratings Breakdown

    148opiniones

    • 5 Estrellas
      86
    • 4 Estrellas
      32
    • 3 Estrellas
      15
    • 2 Estrellas
      7
    • 1 Estrellas
      8

    A Good IHG Experience

    By

    23 junio 2015

    platinumelite

    Overall a perfectly comfortable hotel stay. Comfortable, clean rooms with latest amenities. Hotel staff was friendly, polite and attentive. Hotel is very clean in common areas. Breakfast buffet could be better (perhaps some whole wheat bread/bagel options and butter as well as margarine).

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    I won't stay again ...

    By

    19 junio 2015

    club

    Iron was faulty
    Exterior Doors wouldn't open with keys
    old hotel (there are much better facilities for the money in Lubbock)
    Went to have breakfast in the morning, and the front desk clerk looked to be hosting her entire family (kids - at least 4 of them) and adults. She was sitting with them, hugging, eating, etc. All the while I couldn't find any plates and there was no coffee. There were also people waiting in the lobby for help while this was going on. Nah - I"m going elsewhere next time.

    Publicado porHotelStaff
    23 junio 2015
    Hi Dave0000000000002! I want to apologize that you experienced our door lock transition. Last week, we had new door locks installed at the hotel, and you must have experienced the old lock system on the outside doors. We understand that our property is due for a renovation, and will be receiving one in 6 months. While we do make friends with guests that are staying with us for an extended period of time, that is no reason to not provide the best customer service to our guests. This situation has been addressed, and will not happen again. If you would like to contact someone in management, we would like to discuss your recent stay.
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    Very Comfortable Stay

    By

    18 junio 2015

    club

    We had another very pleasant stay the this Staybridge Suites hotel. The hotel is clean, comfortable and the staff is friendly and professional. The rooms are spacious and the A/C works very well. When we visit Lubbock, it usually involves a visit to Texas Tech and you cannot beat this location, right across the street from campus.

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    Points room

    By

    04 junio 2015

    platinumelite

    It seems like it was a room reserved for points or discount users. I spent points for the room. I spend quite a few nights in ihg properties and it seemed like the room was just worn out.
    - the floors creaked
    - the shower curtain had mold/mildew on the bottom
    - we asked the front desk to have the room cleaned later since we were in the room when the staff came to clean it, they never did.
    - the hot tub didn't work, we asked to be notified when it would be fixed, it wasn't done before we left
    - the convertable bed was horrible
    - breakfast was not well maintained, little or no fruit, coffee was out, and had to ask for some things
    - the elevator is slow, grinding, scarry
    - was not recognized as a rewards or platinum member

    Publicado porHotelStaff
    11 junio 2015
    Hi, Mario! First, we would like to thank you for your loyalty to IHG properties, and we look forward to seeing you again at our many other brand hotels. Second, I want to apologize for the inconveniences that you encountered on your recent stay at our hotel. Although some of the issues that you experienced are structural, the other issues have been addressed and corrected by our housekeeping, breakfast and front desk staff. We strive to employ the most friendly and courteous staff. We are excited to announce that we will be undergoing a complete renovation in early 2016, and some of the issues that you had will be corrected with that project. We hope to see you again in the future.
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