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    Opiniones de clientes
    Verificamos todas las opiniones y puntuaciones que recibimos para garantizar que solo mostramos información proporcionada por clientes que realmente se han alojado en el hotel.
    98%
    Recomienda el hotel

    Experiencia general

    4.9

    basado en 196 opiniones
    98%
    Recomienda el hotel

    Muestra de puntuación

    196comentarios

    • 5 Estrellas
      178
    • 4 Estrellas
      15
    • 3 Estrellas
      2
    • 2 Estrellas
      1
    • 1 Estrellas

    Shame no one told your staff they were in the service industry

    By

    22 enero 2015

    This hotel is amazing, clean and well decorated. Then you come to the front of house who are moody and abrupt. (not including the lady who called me who was lovely when it appeared my initial reservation wasn't cancelled).
    I was told I had booked a room with a drink and pizza! I don't eat pizza but had a soft drink.
    When checking out I I checked that the girl hadn't charged me foe the second night and she very abruptly told me know that is the price for one night!!
    Then she told me I had purchased a soft drink and this would be added to my Bill, I responded with I thought this was included as I was informed it was included. She didn't apologise and just kind of grunted.
    Over the last year I have started using your hotels a lot and must say the hotel in Newcastle was beautiful but the staff were a let down.
    As I don't eat bread or cereal due to medical conditions the selection for breakfast was a bit of a let down.

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    Home away from home - almost

    By

    16 enero 2015

    This hotel is great. Its nice to not feel like you are in a hotel and away from home even though you are. The atmosphere of this hotel is lovely, very sociable and welcoming throughout!
    The kitchen has most things you would need for a short stay, the facilities are excellent. Really nice to be able to cook something for yourself as it can be whatever you want and you arent restricted to a menu. You can just sit back and chill.
    I was upgraded to a suite that had a seperate bedroom which was really nice.
    Bathroom was modern and clean.
    All round, it was a pleasure to stay and I would definitely return.

    Posted byHotelStaff
    27 enero 2015
    It's excellent to see you got that 'home from home' feeling during your recent stay with us. Hopefully we'll have the pleasure of welcoming you back again soon. Kindest Regards Victoria Quelch Guest Services Manager
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    Good location, good service, comfortable room

    By

    13 enero 2015

    club

    The room was perfect for what we needed - a home-base in the city centre, close to our friends and city amenities.

    The room was ideal - comfortable, clean and big enough to relax in. The hotel staff were exceptional, and couldn't do enough for us.

    Would highly recommend!

    Posted byHotelStaff
    27 enero 2015
    We're thrilled you found our staff so exceptional and we were the perfect home-base for your visit to Newcastle. Hopefully we'll be able to welcome you back again soon. Kindest Regards Victoria Quelch Guest Services Manager
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    Stay at the Staybridge Suites

    By

    13 enero 2015

    club

    Had an excellent stay new years eve, could not have asked for a better night, staff very attentive, room was excellent, breakfast great, definately go back.

    Posted byHotelStaff
    27 enero 2015
    Hi Ian, We're so glad you enjoyed your New Years stay with us in Newcastle. Hopefully we'll see you again soon, Kindest Regards Victoria Quelch Guest Services Manager
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