Rated 4,0 out of 5 by 54
Rated 5,0 out of 5,0 by local435 Great stay, lousy customer service after leaving
I received my credit card bill and had a $50 charge that was billed. When I called to find out what it was, I was told someone was smoking in the room. I knew this was not true and the staff told me that the manager had talked to me about this. I would not call if that were true. I was told I had to talk to the manager so left several messages for over a week. Finally had to contact credit card company to dispute the charge. When cc company called as conference call between myself and staff, I was told manager had tried to reach me 3 times but nothing registered on my missed calls and a message never left. Manager was not there and would call next day. The staff called and told me the charge would be taken off. The manager did not call or ever speak to me. When the hotel has a $200 fee for smoking in room, why was I only billed $50? This may be a way to get more money as some people may just pay it or just get frustrated waiting for the mysterious manager!!!
15 de julio de 2014
Rated 4,0 out of 5,0 by DanDebAnd Great service Very uncomfortable bed
I stay there about 2 times a year for sales meetings since 2011. I always enjoy it. This was the worst experience, but only because of the old mattress. The mattress was very uncomfortable but......they were remodeling with new furniture. The remodel was scheduled for the first floor the week after we left. I am sure the mattresses are better.
My wife stayed there during the day while I was in sales meetings. She was upset that she could only get a pop from the fountain until 5-7 pm. I know other motels that have the fountain open 24/7.
10 de julio de 2014
Rated 2,0 out of 5,0 by kumar60517 Confirmed suite not available & No communication pre-arrival
Had booked a 2 bedroom suite. It was given to someone else. No one informed me prior to my arrival at front desk. Put me in two rooms instead. I paid for two nights but checked out after one since it did not work out with my wife, 10 month daughter and I in different rooms.
26 de junio de 2014