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    Opiniones de clientes
    Verificamos todas las opiniones y puntuaciones que recibimos para garantizar que solo mostramos información proporcionada por clientes que realmente se han alojado en el hotel.
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    great stay


    May 20, 2015

    very happy stay. everything they offer was good. it will be great if they increase some vegetarian options in both morning breakfast and evening dinner

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    Managers are off on whole the weekend.


    May 15, 2015

    I can't believe the management response so slowly to customer's requests.
    I asked if I can extend my stay there for more than one week, and no one can response me a simple yes or no.

    Stuffs there cannot make any decision because of management are off on weekend. I can understand this, but I has been asking the same question for more than 3 times and over 30 hours waiting for management's response.

    I don't care the answer is yes or no, but please leave me time to make reservation at other hotels. It's a very bad manner to ask customers just wait but has no response at all.

    Posted byHotelStaff
    May 19, 2015
    Hello, Thank you for taking time to write us about your visit here in San Jose. Please accept my apology for this incident. Our team is trained to take care of all requests on site without delay. I have been researching the instance that you mention here. Without speaking to you I am unable to proceed. I would like to learn more about the circumstances and identify the team member you dealt with in order to address the proper training. If you feel more comfortable contacting me directly at my email we can work together to resolve the issue. Regards, Charles E. Julien General Manager
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    Great Service


    May 14, 2015


    Great service, staff are friendly.
    Checkout (need receipt for split payment) took quite some time to solve.

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    mattress old


    May 13, 2015


    roomy- tv did not work right - the breakfast was just warm not hot

    Posted byCustomerCare
    May 21, 2015
    Dear Jim Van, Thank you very much for taking the time to share your feedback. We always strive to provide great service and comfortable accommodations to all of our guests, however, it seems that we were not able to execute an exemplary hotel stay experience due to the condition of the television and the breakfast served which did not live up to your expectations. Please accept our sincerest apologies for the shortcomings you have experienced. We have forwarded your concerns to the hotel management and I am confident that necessary actions will be taken to ensure that our valued guests' needs and satisfaction are met. Once again, thank you for your feedback. We value you as an IHG Rewards Club Platinum member and hope we get the opportunity to show you some of our improvements on your next visit. Sincerely, Divina P. Case Manager IHGCare
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