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    Opiniones de clientes
    Verificamos todas las opiniones y puntuaciones que recibimos para garantizar que solo mostramos información proporcionada por clientes que realmente se han alojado en el hotel.
    93%
    Recomienda el hotel

    Experiencia general

    4.5

    basado en 295 opiniones
    93%
    Recomienda el hotel

    Muestra de puntuación

    295comentarios

    • 5 Estrellas
      201
    • 4 Estrellas
      62
    • 3 Estrellas
      14
    • 2 Estrellas
      7
    • 1 Estrellas
      11

    Excellent stay, welcoming staff

    By

    21 May 2015

    Would definitely recommend for quality of suites with kitchen facilities and position.

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    great kitchen and breakfast

    By

    18 May 2015

    platinumelite

    the full kitchen is really helpful. we can cook by ourselves, which is a exciting experience in a trip.
    The breakfast is amazing, completely exceeded my expectation. Will definitely go back if any chance.

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    was completely satisfied

    By

    18 May 2015

    platinumelite

    WE were on vacation in Torrence, CA. The Hotel Staff went out of their way to make you feel at home. The food was excellent. The parking was easy to get into and out of. I would give this hotel a very high rating. This is a great hotel. Would recommend this hotel for every one looking for a place to stay.

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    No King Beds

    By

    14 May 2015

    When booking our room at the Staybridge, we requested a King Size Bed. No one ever indicated the Hotel had no King Beds. Two days before our arrival I called to confirm our reservation and inquired about a King bed, I was told that all the suites had king beds. When we arrived, we were then told the Hotel had NO King beds, only queen or 2 beds, and to top it off, we were on the 3rd floor with no handicap access (elevator). My husband recently had a knee replacement which made it very difficult for him to climb up and down 3 flights of stairs (30 stairs). We couldn't change our room because the Hotel was sold out. Also, the dryers in the laundry room did not work properly. I had to keep going back to the laundry room to put the dryer on again because the clothes were damp. So again, up and down 3 flights of stairs. Aside from the above problems, the Hotel and Staff were just ok. They don't change the towels or bedding on the weekend unless you ask for it which we did. The maid refused to change the sheets and actually called in a Manager who did change them. No, I wouldn't stay at this location again, it was also in an industrial type area.

    Posted byCustomerCare
    23 May 2015
    Dear Dallas4, Thank you for taking the time to relay your comments regarding our property. It is nice to see your perfect rating on the cleanliness of the room. However, it is regrettable if the type of bed received and the condition of the laundry facility fell below your expectations. We work diligently to ensure our facilities are well maintained and we try our best to provide not just good value, but comfortable, clean and friendly accommodations. Please accept our sincere apologies for any inconvenience it may have caused you. Kindly be assured that we treat this matter seriously so we sent you a private message. We value you as our guest and hope you will continue to choose IHG for your future travel needs. Sincerely, Divina P. Case Manager IHGCare
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