I had an issue on check-in, but management immediately stepped up and resolved it. As usual, the staff are excellent and always show appreciation for my loyalty.
IHG website shows this hotel as a
smoking hotel, I booked a smoking room, and I typed into my record comments I wanted a smoking room. When I arrived I was told they no longer had smoking rooms. While I don't like the fact the hotel no longer accommodates smoking guests, I especially don't like being surprised by this fact in this way.
Outside of that, I always enjoy Candlewood. [Less]