Room was too warm and we didn't figure out how to use the ac until the next morning. Way too hot for sleeping comfortably. Mattress was lumpy in some areas.
We got locked out of our room for
more than half an hour when we came back late in the evening. Staff was great about helping us, but it still took too much time and was very inconvenient and uncomfortable. We had a very young child with us who just wanted to go to bed. She was trying to lay down on the corridor floor. It was awful trying to hold her for that amount of time.
We also had a problem with refrigerator/freezer unit. Freezer was so cold, our artificial ice was frozen solid to the freezer. I had to try to pour hot water on it to free it so we could put it back in our cooler. Refrigerator unit froze one bottle of our water and the other one was barely cold. It would be nice to get some sort of compensation, like a free room stay for our problems or something similar. [Less]