Booking staff made a mistake and didn't note, though I was very clear, that we had a dog traveling with us. So when we arrived the check-in staff did exactly what one would hope and made it right.
They were helpful and did a great job. You can't expect there never to be mistakes but you should be able to expect the staff will be helpful and make it right. Which is exactly what happened. In short order we had a room and it was clean and lovely. Great job! [Less]