My husband and I make weekend trips to Covington two or three times a year. This was our first stay at the Holiday Inn there.
The hotel itself appears to be in good shape. It is nicely
decorated, clean, and spacious. The front desk staff was cheerful and efficient. Our room was very nice, and the bed was especially comfortable. The bathroom was a little tight for space. Overall our room was clean (VERY important to me) and inviting.
For whatever reason, on the first morning of our two day weekend, our room was not serviced by housekeeping. I did notify the front desk and fresh towels were brought to our room.
The biggest problem of the weekend was the breakfast service in the restaurant. There was no one to greet us or offer us the cooked to order breakfast versus the buffet. Tables were dirty. Plates were missing. The staff seemed more interested in chatting with each other. The food on the buffet was better than most, however, I wish I had known about the cook to order option.
The hotel has a lot of good things going for it. There just seems to be a couple of areas that need to be tweaked. [Less]