After parking in a nearby ramp, we went through the sky walk, which through no fault of this hotel, had interesting loiterers and some clearly abandoned hallways. So we weren't sure what to expect.
But we had a very memorable stay here for a weekend trip celebrating a birthday. Management was gracious in upgrading our room, which had a beautiful view of the river. They treat Ambassador members very well here, and I hope to return if only for that reason. They sent us up to the room with complimentary glasses of wine! No other hotel in my experience has gone that extra mile after a late check in when the lounge is closed--and after a long drive, it was amazing service. Parts of the building do show some wear, but the 5-star review stands on the quality of the staff overall. We were treated like kings and queens, and enjoyed our stay immensely. Also, GREAT LOCATION. (THE BEST LOCATION) [Less]