We are traveling from Virginia to Texas for my son's camp in tx. Memphis was our mid way point and a well needed break after 12 hours of driving. We had had called twice earlier in the day, once to
inquire about early check in and second about the hours of the pool. Both times we were given proper information on the subject.
We always know if our stay will go well at a ihg hotel if the the front desk acknowledges our platinum elite status or asks is we want welcome points/welcome gift regardless of payment type( i.e. Rewards point or cc)
My husband checked us in while my family and I unloaded the truck. He told me they had not done neither of the above.
We checked into our room, high floor [Less]