I love staying at HI and HI Express facilities, however the beds are uncomfortable. The linens are fine, the rooms are clean, the amenities are perfect for short overnight stays, but the beds are
like sleeping on slabs of stone. That's fine if you prefer the most severe level of 'hardness' but for me, a pillow topper / memory foam mattress would go a long way in satisfaction. It's tough going from a a home mattress that is firm yet has a layer of pillow softness and 'give' while still offering support to that of a hotel mattress that is like a slab of stone. Also, (and this may sound petty) I would love firmer pillows rather than 4 -6 pillows of fluffed feathers that give no neck support and deflate almost immediately.
I typically travel alone for business and while a one night stay is just OK, over time these one night stays add up and I really hate tossing and turning all night on a bed that is rock hard and pillows that have no form or support. [Less]