This hotel, right on the light rail line, just recently was renovated. The lobby is open, airy, and cheerful, with stunning light sculptures. The aesthetics and color palettes are modern and
sophisticated. Burger Theory, a marvelous surprise of a bistro, is just off of the lobby and also accessible from the street. There is a very large second floor outdoor terrace where you can enjoy a cocktail, the Houston skyline, or a cigarette or fine cigar. The fitness room is also on the second floor with expansive views of the skyline.
The rooms are very clean, comfortable and attractive with high-definition flat panel televisions on the wall. All lights and fixtures are modern and updated. The granite countertop in the bath was a bit small, but I think they were limited by the space of the pre-renovation bathrooms. The bath has a wonderful rain-style showerhead with excellent water pressure. The bed linens were cool and comfortable and there was an ample supply of towels in the bathroom that (for once) weren’t too small! The sound insulation must be pretty good since I only heard another guest once or twice, and they were in the hallway, not in adjoining rooms.
What really earns a five-star rating from me, though, was the incredible staff. At check in, I was greeted by the enthusiastic and friendly front desk team of Huy and Duy. I don’t know how he remembered, but every time Duy saw me during my four day visit, he always greeted me with a cheerful “Hi, Miss Michelle!” The morning after check-in, I returned to the front desk to let them know about some minor issues in my room that I thought they should know about. They were normal, renovation related punchlist items. The morning front desk team was Karen and Anna, and they could not have been more friendly and responsive. Karen, the front desk supervisor, bent over backwards to address everything and moved me to a new room with some reward points thrown in for my troubles. We inspected my new (larger) room and everything was right with the world. A day later, I discovered that I had left my bath scrunchy in my previous room. When it could not be found, Karen went out and bought me a new one!! Who does that? By the end of my stay, I came to the firm conclusion that, if I lived in Houston, I would want Karen to be my friend.
I highly recommend the Burger Theory bistro. They have a generous Happy Hour from 4-6 pm and excellent burgers. It’s not just burgers, though. I had some of the best grilled vegetables I’ve ever had. Their breakfast menu is quite good also. I had a piping hot breakfast wrap with fluffy scrambled eggs, fresh spinach and mushrooms, and provolone cheese with a side of breakfast potatoes that was to die for! Mykala and David were the two bartenders I met in the evening at the end of my days. They were both delightful and efficient. Get David, a former New Orleans bartender, to make you one of his Hurricanes from scratch. They’re awesome, plus you’ll get to enjoy his sharp, funny wit!
If you want to be treated like a VIP, this hotel is for you! [Less]