We were at the Richmond VA South Bells Road Holiday Inn about 8 weeks total for medical reasons. We learned the staff by name. They were compassionate and caring, which is a step above hospitality.
They called us by name in the hallway. We felt comfortable to come back at the end of every day, many of which were very trying days during my husband's medical treatments at a nearby hospital. Several times, I forgot items and the staff wrapped those items and saved them for us. Once, the owner took us over to the hospital in her own car. Another time, after my husband had outpatient surgery that took longer than expected, the hotel sent a shuttle very late in the evening to pick us up and return us to the hotel. I have no complaints, only praise for the level of care and service we received. I wish I could have given each one a great big tip! . [Less]