 Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
90%
Recommander cet établissement
Impression générale 4,5
90%
Recommander cet établissement
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The Ants Go Marching 1 by 1
Byjross8903
juin 26, 2022
The one staff member that made a difference in my stay was Brittney. She made sure to listen to my concerns and provide me with options as a solution. She was able to do that while still answering the phones and completing other tasks.
Staff leader does not talk to guests as they should
ByStaffing is terrible
juin 13, 2022
Unfriendly smart mouth staff. Charged 10 more dollars a than I was quoted. Staff leader talked and welcomed me like I had just walked into her house un announced . She was very rude when I was showing her how many times I was charged the wrong rate. Sir put your phone down I see it you don’t have to keep holding it up very rude like
Disappointing Business Stay
ByDeeplyDisappointed1
mai 27, 2022
This Candlewood Suites needs to train their employees on how to treat customers. At least say "hi" when a customer walks by. Instead, the employees, including one of the owners, stared at customers. Let people know you are renovating your hotel before they book a room. It is bad business to do otherwise. When you are completely demolishing the floor with jackhammers, loud noises, and dust particulate matter going everyone, do not be so greedy to rent your rooms and expose customers and your poor employees to deafening sounds and dust particulate matter. The dishwasher was so loud like a train and we could not use the dishwasher when working. Also, there is no towel rack in the bathroom. The receptionist Charlita was a very rude person. She watches customers and employees like a hawk when they are getting a free cup of coffee. She did not even know that a cup of coffee was free. At the beginning, the GM Melinda was nice but during our stay she brushed off the problems we experienced due to her employees' negligence. This hotel needs to train employees not to enter someone's room when they have a "do not disturb" or "catch me later" sign. They need to train their workers to speak and understand English. Hispanic contractors entered our room even though we had the "catch me later" sign clearly displayed outside our door and they made a mess, left screws and dust and paint in our room, and messed up our bed. The Chief Engineer Edmond took matters into his own hand and decided to renovate our room and let the contractors in our room. Our stay was a nightmare. We stay at various hotels, and this Candlewood Suites in Chesapeake is by far the worst we have experienced. They do not have their ducks in a row.
Drab
By
mai 24, 2022
The lobby and hallways were undergoing renovations. Perhaps the room we stayed in will have a future update. The beds were comfortable. The toilet was not anchored tightly to the floor. The kitchen had no forks. There was an old recliner-type chair but no sofa. Just a drab room. Acceptable, but nothing special.
Renovation
ByKingb42
mai 16, 2022
This place seems to be going through renovation so I'm sure it will probably be better. But the prices were just outrageous due to the fact that so much renovation is going on at the time.
Go somewhere else if you can
ByPortsmoth
décembre 21, 2021
Terrible cleaning service, they don't like to clean your room. Dirty terrible gym, it is a little gross working out in it.
Super Comfortable
ByIliana
décembre 09, 2021
Exelent Hotel, totally recommended, my family and I enjoyed the staying
Needs a major remodel
ByJenn
décembre 01, 2021
Hotel needs a major remodeling. Very outdated and no housekeeping. If you are traveling for business and your stay was booked through your work, good luck getting a receipt for expense reporting.
I always stay here when in Chesapeake/Suffolk area
ByCissy
novembre 27, 2021
Easy check in , friendly staff, love the outdoor bbq area!
Great Place
ByChris
novembre 16, 2021
Very nice facility. I’ve stayed there before. Clean, well maintained, and well worth the money.
Clean Room
BySLB11
novembre 16, 2021
All staff members were very friendly. The room was clean and the bed was comfortable. I liked that the personal care items were mounted in the shower. (Very nice touch) Although we didn't stay long enough to use them, I feel the kitchenette would have come in handy had we been there a week. Convenient to the Interstate. This facility does not have a continental breakfast.
Disappointed
ByAnet1981
novembre 10, 2021
We stayed here because it was pet friendly but the room smelled of smoke and it’s in desperate need of a remodel.