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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
84%
Recommander cet établissement

Impression générale

4,4

en fonction de 434 avis
84%
Recommander cet établissement

Ratings Breakdown

434avis

  • 5 Étoiles
    307
  • 4 Étoiles
    45
  • 3 Étoiles
    35
  • 2 Étoiles
    22
  • 1 Étoiles
    25

Great hotel

By

janvier 10, 2021

club

Was impressed with my stay here at this ihg hotel. Keep it up!

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Not for me

By

janvier 08, 2021

Several guest were not wearing face mask in common areas and was told by staff it was recommended but not required. Room had several large stains on floor and clean towels were seldom available throughout stay. Hotel seemed understaffed.

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Nice place to visit

By

janvier 07, 2021

I have stayed a few times while in the Valley, it's always nice.

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Bring Your Own Utensils and Dishes

By

janvier 07, 2021

The staff at this hotel were pleasant enough, and the room was okay, but the bed was not very comfortable. The kitchen was missing many utensils and dishes. There were three forks, no spoons, and two knives for utensils. For dishes there were two bowls, three glasses, two cups, and two plates. There was not any dishwashing liquid, so I called the front desk to ask about it. They said they did not have any, although we later discovered there was some in the Cupboard (two-ounce bottle for two dollars). We went to HEB and purchased some dishwashing liquid and some plastic spoons. There was one package of dishwasher detergent in the kitchen, but the dishwasher takes 1 1/2 hours to run and is quite noisy. The towel rack in the kitchen was also broken, so we had to manage the towels without the rack. I recommend bringing cloth dish towels of you own.

We travel to this part of the state two to three times per year. We will not be staying at this hotel again. I am sure we can find better amenities elsewhere.

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Nice but not nice

By

janvier 02, 2021

club

I checked in and upon entering my room it was very hot. I went to turn on the thermostat and it started blowing out hot air on the cold setting. Upon leaving the room foe dinner I advise the receptionist and she said she was going to send someone to look into it. Upon returning, she advised that the wires were reversed and needed to put it on hot to get the cool setting. Well that was not the case. I called back down to advise her and she gladly changed my room. Upon entering into the second room the ac would not go below 76. I advised the front desk again and she asked if I wanted to move again. At this point it was already 10 at night. I advised her that I would wait til the morning and advise the manager. Upon leaving the hotel in the morning for work I advise the manager and he said he would have the ac and bathroom fixed. Upon arriving back that night come to find out that nothing was fixed. Very disappointed the attention to the situation.

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Clean place

By

décembre 31, 2020

club

Clean from the lobby to my room. Love the free coffee and laundry

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No comment

By

décembre 31, 2020

club

Gotta have 50 characters to get past this part. But good stay.

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Substandard Candlewood

By

décembre 30, 2020

platinumelite

The only good thing about this stay was the friendly female staff member at the front desk when we arrived. She was really helpful and accommodating. First room we were giving the key card reader on the door did not work. Which was troubling becuase all we wanted to do after a 22 hour drive was shower and rest. The front desk changed our room out after second attempt to get into first room. Once inside my kids found hair on the bed sheets and water damage to the ceiling. The shower water pressure is so low that it was discomforting to shower. The toilet would stay running and you would always have to check it. I am an IGH member and this is the worse Candlewood or IHG hotel I have stayed at.

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Idk everything was great

By

décembre 29, 2020

club

Everything met my standards and satisfaction so was not disappointed.

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Chill place

By

décembre 29, 2020

I liked this place. Really enjoyed my stay. Cold room good bed good rest.

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Great business center

By

décembre 26, 2020

club

Nice computers at the business center. Was very fast and useful when needed

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Satisfied stay

By

décembre 26, 2020

club

Was very satisfied with choosing this place to stay at. Hope again soon.

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