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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
92%
Recommander cet établissement

Impression générale

4,5

en fonction de 504 avis
92%
Recommander cet établissement

Ratings Breakdown

504avis

  • 5 Étoiles
    354
  • 4 Étoiles
    92
  • 3 Étoiles
    28
  • 2 Étoiles
    19
  • 1 Étoiles
    11

Great overall

By

janvier 30, 2021

It was a pleasure staying and customer service was excellent.

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Okay for a quick stop

By

janvier 19, 2021

club

The property could use some maintenance updates. The room was clean, and the staff was very helpful. It was nice to have a kitchen so we could avoid restaurant dining.

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Great stay for the most part

By

janvier 15, 2021

Aside from the loud people in both sides of us and housekeeping knocking on the door after I had extended my stay we had a great experience

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Clean and quiet

By

janvier 09, 2021

Nice hotel in a quiet area, clean and comfortable exactly how I was expecting. The inroom kitchen allowes you to cook your own meals, big fridge, dish washing macine, etc.

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Trash Compactor

By

janvier 02, 2021

club

I was told I had to leave the hotel by the manager Kim because I did not want to allow maintenance to enter my room to repair the trash compactor in the room. I instead asked to be moved to another hotel room. I did not think it fair to have to leave my room for a duration to allow the hotel the time they needed to repair the trash compactor. They should not have booked my stay in that particular room and furthermore, they should have been more accommodating and allowed me to change rooms. I have emailed IHG and the franchise owner of the hotel who supported the managers decision to tell me I had to leave the hotel. I believe I was dealing with racism in Louisville Kentucky (the location of my hotel stay).

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Great choice for families.

By

décembre 31, 2020

The one bedroom suite offers plenty of room for a family and love the games available to borrow. Very clean and comfortable.

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Candlewood long term stay

By

décembre 20, 2020

Very friendly staff, nice and quiet hotel overall. Great for long term stay. I really appreciate the free laundry, most hotels do not have laundry accessibility and if they do it costs money. It's nothing extravagant by any means but for a long stay it is very comfortable.

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Hotel

By

décembre 15, 2020

I would recommend this hotel...wish they had a pool.. Otherwise it is a great hotel

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Nice rooms comfortable bed an pillows

By

novembre 23, 2020

Really nice rooms very clean and nice staff was very friendly and helpful loved the cupboard very clean could use better quality coffee

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Staff

By

novembre 22, 2020

club

The maid was rude i work 3rd shift and got tteated like ttaah cause i asked to use a vaccum she took her bad day out if me

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Disappointing

By

novembre 21, 2020

club

Not my usual experience with Candlewood. Plumbing problems in 2 separate rooms. Reported it to the staff but the issues were not addressed.

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Louisville stay

By

novembre 19, 2020

The room and the rate was great staff Was friendly and very helpful thanks

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