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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    93%
    Recommend This Property

    Overall Experience

    4.6

    based on 466 reviews
    93%
    Recommend This Property

    Ratings Breakdown

    466reviews

    • 5 Stars
      362
    • 4 Stars
      69
    • 3 Stars
      12
    • 2 Stars
      12
    • 1 Stars
      11

    Owners

    By

    March 20, 2017

    Excellent! Great people working in the hotel. Especially love the front desk ladies. Always happy, always welcome me "home " extremely friendly!!!

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    Dirty/stinky room, locked out of my own room.

    By

    March 20, 2017

    Room was stinky upon arrival. Something from the kitchen. Upon closer inspection, found some sticky stuff all over the countertop. At the end of my stay, I was told to call them when this happens. WHY should I call when it is expected that when you check into a hotel, it should be clean? If you tell a guest to call when the hotel is not clean, then someone on the staff clearly isn't doing their job. This was an inconvenience and annoying because I was planning to cook all my meals since it was a suite and needed the countertop for food prep. Then I wanted to watch TV. There was some sticky brown crust in between the buttons and it was THICK. It could've been food, it could've been FECAL matter, who knows? All it tells me is the hotel staff failed to clean the room THOROUGHLY. Then there was the issue of the hotel keycard lock. Less than 24 hours of checking into the hotel, the lock no longer worked. I went back and forth from the third floor to the front desk 3 times in regards to the card. It was not the card, but something with the hotel keycard lock battery. You'd think the staff would do maintenance checks on these locks between guest stays but I guess not. Another huge inconvenience as I wanted to go somewhere but I had to wait 10 hours for someone. Never received an apology for this INCONVENIENCE or even any IHG reward point reimbursement. Something like this was the fault of the hotel, not mines. Speaking of IHG reward points, I am a member and this is how I booked my hotel. I was not welcomed or recognized as an IHG reward member. Other Candlewood Suites hotels have welcomed me and given me a small IHG reward gift (they were also clean). This didn't. When I checked in at 11AM-ish, they also most likely did not do this process properly because at MIDNIGHT (who calls you on your phone at midnight???!), I was informed I did not check into the hotel. Funny because I was in the room when I got the call. So yet another inconvenience I was not given an apology for. I am truly disappointed. The hotel was so GREAT a few years ago, now the quality feels so poor. I don't know if it's change of management or lazy employees, but the fact that my issues stemmed from poor cleanliness of the hotel room, poor courtesy of the staff, and issues that the staff should have prevented tells me they just don't care about their guests anymore.

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    Very nice place

    By

    March 20, 2017

    club

    No complaints other than fan on ac/heat unit did not have "off" option, could not access internet as apparently "full", and could have used another surface to place second suitcase. Otherwise, everything was very clean and comfortable and we were pleased.

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    Great hotel experience!

    By

    March 19, 2017

    Loved my king room, very clean and comfortable, well-equipped, nice staff.

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    Comfortable bed - nice room

    By

    March 18, 2017

    club

    It's so nice to have a comfortable, soft bed. Some hotels offer only very hard mattresses that I do not like.

    The room was nice, and well equipped. I enjoyed the friendly staff too.

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    Great room for great value

    By

    March 15, 2017

    club

    Great place to stay. Very clean and super friendly. No issues with anything.

    Posted byHotelStaff
    March 17, 2017
    Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Marcel, B Area General Manager
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    House hunting

    By

    March 15, 2017

    club

    Place was great, staff very nice, clean well appointed rooms and very comfortable.

    Posted byHotelStaff
    March 15, 2017
    Thank you for your 5 star review JRiffy! Thank you for such kind words and we hope your house hunting was successful.
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    Exceeded my expectations!

    By

    March 13, 2017

    Upon arriving I was surprised at how the hotel exceeded my expectations. I found everything to be pretty amazing except the WIFI (a bit slow but seemed almost everywhere in that area of SC was like that), but I didn't really need it so it wasn't a big deal. Staff was kind and attentive. Hotel room was very clean and generally speaking the hotel was clean. I would definitely stay there again!!!!

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    Great Value

    By

    March 11, 2017

    club

    Comfortable, Affordable, Never a problem .. The most convenient and will to work with you on your needs.

    Posted byHotelStaff
    March 13, 2017
    Thank you for your 5 star review LCPCGUY! Thank you for your comments and for staying with us, we look forward to taking care of you again soon.
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    Great location, friendly staff

    By

    March 09, 2017

    I came here to visit for a 3 day trip and I loved it

    Posted byHotelStaff
    March 09, 2017
    Thank you for your 5 star review Jorge, We very much appreciate your comments and look forward to your return travels back to our area.
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    great place to stay

    By

    March 07, 2017

    Very clean and comfortable. Nice to have a kitchen for longer stays.

    Posted byHotelStaff
    March 08, 2017
    Thank you for your review. So nice to hear you had a clean and comfortable room, we hope to see you again on your return travels. Take care.
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    Good place to stay

    By

    March 06, 2017

    I recently stayed at Candlewood Suites Bluffton for business. My room was very nice. More importantly, the staff was friendly, housekeeping was excellent and Theresa at the front desk was very courteous.

    Posted byHotelStaff
    March 06, 2017
    Thank you for your 5 star review Sally! We will certainly pass along your comments to our team, especially Threasa. Thank you for your nice comments and we look forward to seeing you soon.
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