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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    87%
    Recommend This Property

    Overall Experience

    4.3

    based on 527 reviews
    87%
    Recommend This Property

    Ratings Breakdown

    527reviews

    • 5 Stars
      316
    • 4 Stars
      112
    • 3 Stars
      44
    • 2 Stars
      32
    • 1 Stars
      23

    Never Again

    By

    July 22, 2017

    club

    When you stay in a 2-star hotel that is what you get is a 2-star stay. I do not recommend this hotel at all. First off the lock to the front door was broken, there were leaves all over the place and the front entrance was not inviting. Then after getting our key we went to the elevator that had no ac and that included the hallways too. The hallway smelled of smoke and mildew. The room was no better. The ac in the room was working weird during our stay. If I wanted to put up the temperature in the room, the heat would come on. Then if you are staying in the bedroom, all there is a vent that brings in the cool air from the ac unit, If the ac unit shuts off, it get extremely hot in the bedroom. The sheets were so paper thin and you can tell that they were very old and worn out. The shower had mildew underneath the soap dish, there were cracks in the tile and there was hardly any water pressure. The only bright side to staying here is that the Burlington Mall was close by

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    Value for money

    By

    July 17, 2017

    club

    Comfortable room with desk adequate for business trips and practical
    Friendly and hospitable staff who attended to my reservation efficiently, helpful on dinner suggestions in the locality and helpful with question I had. A pleasure to enjoy a break from home, yet feeling at home at the same time.

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    Awful

    By

    July 16, 2017

    platinumelite

    The front desk clerks are the only saving grace for this location. I've stayed at ihg properties all over the country and this place is the pits

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    home away from home

    By

    July 16, 2017

    Great place to stay that was central to my work. Had easy access to a fantastic supermarket, restaurants and coffee shops. Also located just of the main routes north and south and easy access to Boston central. Perfect for the purpose of my stay in US.

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    Our stay was ok but will not return to this location

    By

    July 15, 2017

    We absolutely loved the location of this hotel, next to Wegmans and a huge shopping mall. Close to I-93. Streets were quiet and clean. People in the Burlington area were friendly. But the hotel suite was run down, common area not spacious, stove too small and kitchen not well stocked with utensils to cook the meals we wanted. Air conditioning was working but rumbled loudly at all times and leaked, repairman came to fix it. The room was clean, fresh towels were supplied daily when we asked. The queen bedroom was adequate size and bed and pillows were comfortable. The hotel staff was nice and helpful. We slept well but the hotel was average in terms of everything else. I would return here if they replaced the building with a modern structure and include a pool.

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    Business travel

    By

    July 13, 2017

    Overall a nice hotel, i try to stay at the candlewood wherever we go. The location of this one was hard to find at first but after we got use to the area it was nice. close to alot. we did have an issue with one of our rooms on the second floor with the ceiling leaking water from the room above. when brought to their attention we were told to let them know if it gets worse... well it did. other than the trash by the bbq pit needing cleaned more often it was a good stay. although it is the first candlewood that has ever charged for a pet fee.

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    Good Alternative to Boston prices

    By

    July 12, 2017

    club

    A great option when you dont want to pay the > $250/night wanted by Boston hotels.

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    Everything was great! I'll come back

    By

    July 07, 2017

    it was a wonderful stay. Clean room, pleasant staff and location was very convenient to social entertainment

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    Staying in between houses

    By

    July 05, 2017

    We stayed at the Candlewood Suites Boston-Burlington while we were in between houses. We were there for a month straight in June, as well as a week here and there in May. We thought the hotel was mostly clean and bright. It's in a great location within walking distance to top restaurant chains, a major grocery store, and a high-end shopping mall. You wont be disappointed in your stay at Candlewood Suites Boston-Burlington!

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    Disappointed

    By

    July 04, 2017

    Have stayed a lot in IHG hotels over the years, but this was probably the least satisfied hotel I've stayed at. Poor (interior) construction (doors not fitting), cleanliness (bathroom not cleaned that well), and less than enthusiastic or friendly staff. Still, the hotel is very conveniently located near Lexington and Concord, which was the biggest plus of the hotel.

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    Not coming back

    By

    July 04, 2017

    club

    Very poor customer service.
    The toilet backed up on the first morning. I told the front desk on my way out to conference. The staff member took my room number down and stated someone will fix it. I returned at midnight from conference to find out it was not fixed. Front desk handed me a plunger to fix it myself as no staff was available. She also stated there's no record of a mainten ance request.

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    Great service

    By

    June 30, 2017

    club

    Affordable · Low monthly costs and great service
    including free washer and dryer and best Pet program

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