Rated 4.0 out of 5 by 66
Rated 5.0 out of 5.0 by swwilson Great facility for long term stay
We stayed at Candlewood Suites Charlotte-University for 6 weeks while searching for our new home in Charlotte. The staff was friendly. Room was clean and comfortable. Pet friendly.
June 10, 2014
Rated 2.0 out of 5.0 by FKD68 Great service but horrible hotel
The employees at this hotel gave excellent service but the cleanliness of the hotel was very disappointing to me and my family. Would not recommend to family and friends.
June 4, 2014
Rated 4.0 out of 5.0 by jbinKS Speed Week
Enjoyed the convenient location of the facility to various Charlotte attractions. The room was comfortable and clean. The staff was friendly.
June 1, 2014
Rated 5.0 out of 5.0 by NewmanFan 2014 Coca Cola 600 Stay
The night I arrive there was a Barbeque for guests. Hamburgers, Hot Dogs, Cole Slaw, Chips and Iced Tea. The staff cooked for the guests. There were leftovers and I jokingly said how about lunch tomorrow (Thursday) and yes I was made lunch. The Barbeque was free but a donation of $5.00 was for a charity. I was told I didn't have to donate for the lunch but it was the least I could do. I help a cause but also saved myself a trip to a restaurant. GREAT JOB!
June 1, 2014
Rated 4.0 out of 5.0 by archiec4 Candlewood Suites Charlotte
Nice area, good accomadations, good resturants in the are as well.
June 1, 2014
Rated 2.0 out of 5.0 by Gsmurf Needs updating
Rooms need updating, laundry room needs work and dusting... Halls rugs dirty, curtain in room dirty and hem coming out.. lounge chair need replacing.. Bed not soft, missing silver ware, toilet too low, all but one staff was cool... (A older white lady with grey/brown hair...) You need to hire a person to travel to different states who is checking on the hotels, because the management you have is not doing their job, things falling off.... Needs indoor pool at all locations.....
April 28, 2014
Rated 5.0 out of 5.0 by TheperfectSk8s.com Candlewood suites always great place to stay
Room was clean, staff was friendly and helpful. Safe location and restaurants nearby.
March 25, 2014
Rated 5.0 out of 5.0 Everything is comfortable about Candlewood Suites!
Iv'e always stayed at candlewood when I go to charlotte. It doesn't matter where I travel out of town. I will check to see if there is a Candlewood Suites because I have not 1 complaint about this place. Beds are very comfortable, check out time even makes it longer for me to rest. Exercise area, kitchen area, the atmosphere is great, it always smells fresh and clean. Movies you can check out if you do not want to watch cable. The regular rooms are just as nice as the suites. If I don't have to I will not choose to go anywhere else because Candlewood Suites has me spoiled.
February 26, 2014
Rated 4.0 out of 5.0 by Burnsey Snowed in
I've stayed at this location before. Good place, good value. We got snowed in and I had to stay over a couple of extra days. There was no problem with that. Staff gave helpful inforamtion regarding where we could get food. they provised a scrapper to clean the snow off my car. They were very helpful during this unusual snoe storm in Charlotte. The only thing I could complain about was charging $2.00 for a bottle of water in the cupboard. Thought that was too much. Otherwise I recommend this hotel.
February 17, 2014
Rated 5.0 out of 5.0 by Joe2014NC Safe Low Cost to stay
After reading some of the reviews, I was worried to stay. I didn't have any issues with this hotel or area. I would stay there again.
I didn't have any early morning wake-ups either.
February 12, 2014
Rated 3.0 out of 5.0 by Scorpiolyfe Not So Much
I was not happy with the service. We had to get out of our Tim at about 3 or 4 in the morning with two infants because of a fire alarm; I could be a little of on the time. it made for a horrible thanksgiving weekend because it threw off our kids sleep time and made them cranky all weekend. We were doused to get a crib and we were given a pack and play, play pin. couldn't let the kids venture on the floor because the carpet was horribly dirty. they only has one person at the desk at all times. I needed a vacuum and had to go get it myself. We had to go and pickup or towels at the front desk
January 5, 2014
Rated 2.0 out of 5.0 by Kissimmee BAD AREA OF CHARLOTTE, HIGH CRIME
The hotel is fine, and I've stayed here 3 times. Though it is a non-smoking hotel, it reeks of cigarettes, most likely due to the construction-related personnel staying there who violate the policy.
My vehicle was broken into at the nearby Outback restaurant, and Christmas gifts and other items were stolen. The police said that University City area is a BAD area.
The Candlewood Suites brand is OKI, but I would not recommend staying anywhere in the University City area of Charlotte, nor eating out at nearby restaurants.
December 26, 2013
Rated 5.0 out of 5.0 by PepperJoe Home away from home
Candlewood Suites is consistently a home away from home, well designed for comfort. It is amazing what they do in a limited amount of space. It is a must for folks who like to relax in the restroom and watch TV. There are complementary videos and a good selection of channels. The full-sized refrig complemented with all the necessary cooking utensils is great for cooking. For the outdoor person, there is always an available gas grill. I lived at the CS near Burlington Kansas twice for six months each stay and 10 months at the Charlotte North Carolina CS. The courtesy staff is always there ready to help. Dawn and I shared dinner (pizza at the front desk) as we greeted guest and offered a slice of pie. It was a fun time. I will return in January for another extended stay.
December 24, 2013
Rated 4.0 out of 5.0 by fkanesc Great value
All good at this property. Clean, comfortable. Nice staff. No negatives.
December 14, 2013
Rated 4.0 out of 5.0 by CarlosT No cream for coffee and...
The checking and check out process was great
(Jose is very professional and courteous). The room was clean and comfortable. We were there just on night to wait for our flight the next morning. I was disappointed in the morning when I went down to drink coffee and and there was no cream. I ask the front desk and the lady said; "sorry we are out of cream". cupboard was together with the laundry room and it was hot and smell like detergent. The floor was filthy and there was papers on the floor. I never seen any hotel; not even other low price chains in this condition.
December 4, 2013
Rated 5.0 out of 5.0 by 08Sarah31 Great Place to Stay
Spacious room and bathroom. Tastefully decorated. The room was clean and inviting. Reasonably priced. The bed was SO comfortable. Having the kitchen was great and saved me some money on eating while I was there. Very thankful to have found this place. They are also pet friendly, which is important to me, as I am usually traveling with my 4-legged companion. The staff was polite and helpful. I received excellent treatment and service. I will definitely stay here again when I am in the Charlotte area.
November 24, 2013
Rated 5.0 out of 5.0 by PatinVirginia All the conveniences
Nice updated Candlewood with all the usual convenience - full kitchen, fresh coffee, laundry, etc. Helpful, friendly staff. I love Candlewood.
November 21, 2013
Rated 5.0 out of 5.0 by VAVISITOR2013 Well maintained property.
Very pleasant recently remodeled room. Helpful front desk; permitted late check out as Priority Club member.
November 21, 2013
Rated 1.0 out of 5.0 by J519 My hotel stay
Before my arrival to the hotel, my husband and I lost our way
trying to find the hotel- it was dark and rainy, which made it harder to locate the hotel- so I called the hotel (4) times for assistance with no response. When we finally found the hotel, there was no one on the desk... I knocked on the office door- and finally the office person came to the
desk- when giving us the room- we were tired after driving 11 hours to reach Charlotte NC- we wanted to rest- the room had the worst smell- it did not appear to have been cleaned- there were stains on the wall and toilet... the room was really gross!! I went down to get new linens and to complain about the room- the office personnel, offered me a different room-
which also had an odor- the last room offered was where we stayed the
night. The back stairwell was full of stains and did not appear to have been cleaned as well as the hallway and elevator... taking the elevator to my floor- I saw a hugh dog brought in by his owner, which immediately caused my allergies to flare... I am so disappointed in my stay in Charlotte and this hotel, words cannot describe....If anyone should need a
place to stay when traveling to Charlotte- this hotel will not be on my
list of best places to stay. There also appeared to be no one available in housekeeping- we had to wait for the office person to bring up linen, which took some time.
November 21, 2013
Rated 3.0 out of 5.0 by Neat40 Friendly Staff
Over all the stay was nice. The front desk staff was very friendly and polite. The room was nice size and the kitchen area was great. My really only 2 complaints would be they don't offer king size beds and the bed spread had two cigarette holes. It was funny they stress the $250.00 charge an non smoking, but my blanket told a different story. I reported it so I would not be charged later. I have asthma so smoking is not my friend. Thought they would have came up an replaced it , but they didn't and I didn't think I needed to ask. We are an average size couple and the bed seem to be a full. It was very uncomfortable. I have Queen beds through out my home; so i didn't think it would be a problem, and we both rest comfortable. In our master is a King of course.
I would not stay again simply because of the bed size. If you are sleeping alone it will be okay.
November 18, 2013
Rated 4.0 out of 5.0 by BKRAL Comfortable and Affordable
This hotel provided good value. The location was a bit far from downtown but maybe I should have researched this a little better. For anything in northern Charlotte it would be fine.
November 15, 2013
Rated 4.0 out of 5.0 Nice place
I was in Charlotte for business for 3 nights. I tried Candlewoods for the first time. I really enjoyed it. My room was great it was clean. My bathroom was not to spiffy. While getting ready to shower I found a used towel hanging behind the bathroom door. There was also a lot of long black hair on the bathroom floor. The sink and sink area was cleaned but the floor and behind the door was missed. Other then that it was all good. Great place for diabetics that cant go out and eat alot. Stay in and cook your own, I did and I loved it!
November 14, 2013
Rated 5.0 out of 5.0 by Racefan14 Check-in was bumpy, but room was EXCELLENT
At check-in, the clerk was having trouble logging into the system and couldn't find my confirmed reservation. I arrived about ten minutes before the 3pm check-in time, but I don't think that was the problem. Something was preventing her from doing her job, and it did not make a good first impression. Once in the room, I was completely satisfied with the decor, the cleanliness and the comfort of my room. The bathroom was HUGE! The shower was probably the biggest/best I've ever seen in a hotel room, and the towels were soft, luxurious and very absorbent. The linens on the bed were fabulously comfortable. The whole room was very stylish and functional. I VERY much enjoyed my stay, and will probably book again next year when I return to Charlotte.
November 12, 2013
Rated 4.0 out of 5.0 by PJ05 Our "go to" Charlotte area hotel.
We have been staying at this Charlotte location in October for about 8 years. The staff is wonderful and we are treated each year as long-lost family members (in a good way). The manager, Gale, always makes sure that our stay is enjoyable. Two of our favorite staff members had recently moved to different locations within the IHG brand; Mike and Sarah are missed by us. This location has gone through some changes the last few years. The renovation for the most part has been positive. This year I noticed the bedding had been upgraded and the overall look of the hotel has been improved.
We will continue to stay at this location in the future (and have already booked our room for next October)!
November 4, 2013
Rated 5.0 out of 5.0 by Pamela159 VERY SURPRISED IN A GOOD WAY
I almost cancelled my reservation based on negative reviews. I am glad that I didn't. The staff was very friendly and helpful. The room was very clean. The bed was extremely comfortable and the sheets and towels they use are wonderful. They are not your typical hotel sheet and towels. The room was very quiet. I think they painted the hall walls that day because when you walked in the hallway you could smell fresh paint, however, once in the room you did not smell the paint at all. I personally cannot say anything negative about this hotel. I really like the idea that I had a mini kitchen in the room and was surprised to see a dishwasher in the room. They are very pet friendly. I am definitely going to stay there on my next visit to Charlotte.
October 23, 2013
Rated 1.0 out of 5.0 by PCPC Horrible Receiption Personality
It was a horrible first experience I have ever had with IHG hotels worldwide over 10 years. The recceiption services was very bad, not friendly at all. A receiption woman was chatting on the phone for over 10 minutes while we were waiting at the front desk for checking in. Three other staffs were at the front counter doing nothing , but no one came to host us. I will NEVER recommend this nasty place to anyone. I will never come back to this place.
October 12, 2013
Rated 4.0 out of 5.0 by Tee30 Great Hotel!
Great Candlewood Suites! Great staff, I checked in late as my flight was late but the front desk made me smile! Room was clean and comfortable. Will stay again!
A drive from the airport but that was ok.
PS - Staff greeted me as a Gold Elite member which I appreciated!
October 1, 2013
Rated 3.0 out of 5.0 by Sis77 Appearance
The room had been recently remodeled and was very comfortable and clean. The bed was GREAT. The lobby and check in area is small and not very receptive. We stood in line quite a long time to get checked in and on the day of check out the computers were down and we stood in line again for a long time. Check in and out process was delayed. They said they would email my receipt to me but the next day I had to call twice to get the receipt and finally a young lady who was most helpful faxed it to me.
September 30, 2013
Rated 5.0 out of 5.0 by Debbie5197 Excellent Place to Stay
Third time my husband and I have stayed here. This is the hotel of choice everytime we stay in Charlotte, NC> Bed comfortable, room amentities excellent, staff friendly. Highly recommnend
September 26, 2013
Rated 4.0 out of 5.0 by Kissofsun Great stay
Room was clean, comfortable and was nice to have the kitchenette.
September 21, 2013