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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    96%
    Recommend This Property

    Overall Experience

    4.8

    based on 150 reviews
    96%
    Recommend This Property

    Ratings Breakdown

    150reviews

    • 5 Stars
      131
    • 4 Stars
      12
    • 3 Stars
      3
    • 2 Stars
      1
    • 1 Stars
      3

    Great Room and Value

    By

    September 21, 2016

    Recently completed a 38 day stay and enjoyed the friendly staff and your hospitality. The overall condition of my room was acceptable in every aspect. House keeping staff fantastic and provide excellent service. Parking lot is well lit. Numerous restaurants are all in close proximity. Movie theater.etc
    The facility is beginning to show some signs of wear and tear
    For Example:
    The barbeque grill on the patio is old. Electronic ignition does not work, grills require replacement.
    The TV in my room had numerous pixels that were burned out
    Microwave light stayed on continuously
    Shower /tub water diverter leaked by excessively
    Exercise equipment treadmills (2) both broken. Universal weight machine broken
    I had to put in 3 maintenance request while I was there all were addressed with the exception of shower diverter.

    Read More
    Read Less

    Everyythhing fine but the billing

    By

    September 19, 2016

    The hotel is great, the rooms were nice and comfy, and other than having to renew internet connectivity every day (I was there for an extended stay), it was nice.

    Staff was very pleasant and helpful while I was there.

    Would give hotel a higher rating if they were able to resolve a billing dispute.

    Posted byCustomerCare
    September 27, 2016
    Dear SEABEE79, Thank you for choosing us and for being our IHG Rewards Platinum member. I am happy that our location worked for your needs and that you found our rooms and bed comfortable. However, I am saddened that your overall satisfaction was affected by the billing issue. I have contacted the hotel regarding this and they assured our office that they will be in contact with you within 24 hours. Your comments regarding your experience will remain on file for future evaluations of the property. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Best Regards, John O Case Manager IHGService
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    Home "Suite" Home

    By

    September 14, 2016

    We are frequent guests of this hotel and always enjoy our stays. We are greeted by the staff as if we are family and consider this hotel our home away from home. Well maintained, clean and safe. We are within a few minutes of visiting our daughters and close to local restaurants and stores. Although this visit was too short considering our drive from home and back, it was worth the stay. We have already booked a five day stay in November and will be back in December as well.

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    Quick Stay

    By

    September 12, 2016

    We visited the Candlewood Suite in Chesapeake/Suffolk on our way to the Outer Banks. The facility was very nice. The only negative was that most of the equipment in the work out area was inoperable.

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    Modern, comfotable, and very friendly staff.

    By

    September 06, 2016

    Had an excellent weekend stay with no issues and a very friendly staff. Would stay here again and again.

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    nice room

    By

    August 30, 2016

    club

    we enjoyed our stay at Candlewood Suites. The property was well kept, the staff was friendly and the rooms were spacious and comfortable.

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    Great staff

    By

    July 22, 2016

    Ever one was great and helpful. The rooms where clean and had more then I expected, Staff was wonderful and very helpful in ever way.

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    Disappointed

    By

    July 08, 2016

    club

    Way way too expensive for a regular room with a few appliances called a "suite".
    That was not a suited!!

    Posted byHotelStaff
    July 13, 2016
    Dear Ms. Whataboutbob: Thank you for staying with us and taking the time to send us your valuable feedback. Your comments will be shared with the hotel Management team and we are very sorry that you were disappointed. Thank you again for being a loyal IHG patron.
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    Comfortable room, friendly staff

    By

    June 29, 2016

    As I stated previously my stay was excellent. All staff was very considerate, friendly and helpful. The room exceeded my expectations. It was very comfortable with great accommodations. I was extremely satisfied with the services rendered during my stay. Such a beautiful hotel.

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    Great Location and hotel facilities

    By

    June 28, 2016

    The hotel's location was perfect to get around different attractions of Hampton Roads and we absolutely enjoyed our stay, The price was reasonable and the room was clean. The staff members were very caring!

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    Very clean rooms

    By

    June 28, 2016

    The entire staff made me feel welcomed with their marmth and smiles. The room was very clean and I will definitely stay at this hotel agai!

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    Great Service

    By

    June 20, 2016

    Everyone at the Hotel from front desk to housekeeping were very courteous and friendly!
    convenient location will stay at this hotel in future.

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