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    Candlewood Suites Columbus-Northeast

    During your stay at the brand new Candlewood Suites® Columbus-Northeast you are sure to enjoy our spacious suites, full kitchens and numerous upscale amenities allowing guests to make an extended stay an extended pleasure. Our amenities include complimentary DVD check-out at the front desk, complimentary use of board games, private 24 hour business center, and outdoor pool with grill pavilion!

    So whether you are visiting one of Columbus many businesses, PCSing, on TDY or simply coming to Fort Benning to congratulate your soldier on their Basic Training Graduation, The brand new Candlewood Suites® Columbus – Northeast is the place to stay. Strategically located between the two newest shopping areas in Columbus, Georgia, Candlewood Suites® Columbus – Northeast is only minutes away from all the fun and excitement area attractions have to offer.

    From Shopping at all of your favorite outlets including: Old Navy, Ross, Kohl's, Target, which is just minutes away or if you prefer the excitement of the world's longest urban Whitewater rafting adventure, to historic museums including: The National Infantry Museum, Port Columbus Naval Museum, and the Coca-Cola Space Science Center you are sure to find something that interests every family member.

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    Quick Info

    Highlights

    • On-site Guest Self-Laundry Facilities
    • Housekeeping Full Service
    • Standard Wireless Internet service is free for all members
    • On-site Fitness Center Available
    • Outdoor Gazebo Grill
    Pets Welcome

    It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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    Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.

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    Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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    The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.

    Getting Here

    Candlewood Suites Columbus-Northeast
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.7

    based on 84 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    84reviews

    • 5 Stars
      71
    • 4 Stars
      6
    • 3 Stars
      2
    • 2 Stars
      2
    • 1 Stars
      3

    Met needs and expectations

    By

    September 21, 2016

    The room was clean and well laid out. the staff was very helpful and friendly. Very quiet and was able to get a good nights rest.

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    Greeting at the front desk

    By

    September 21, 2016

    club

    When we checked in at the front desk the staff were very friendly and polite, this experience made our stay very enjoyable.

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    Worst Experience Ever

    By

    September 20, 2016

    Just going to share my letter to the manager of this hotel. Names omitted.

    Good Morning,
    I wanted to bring to your attention some events that took place during my recent stay at your hotel. If you notice in the cc tab of this email, my sister is an employee of IHG corporate, and I was using her friends and family discount to try to enjoy a nice stay at your location. What I received however was far from that. My name is xxxx, a platinum member # xxxx. I attempted to stay at your location under reservation # xxxx. I had reserved a king non-smoking suite for arrival on 12 September 2016 and leaving on 15 September 2016.
    Upon arrival, a new gentlemen, I believe his name was xxxx, was helping one lady at the front desk to check in. I was not greeted or told it would be a moment. Thirty two minutes later, exactly, I was greeted and asked what he could do for me. I let him know I had a reservation and would like to check in. He could not locate my reservation. I also told him I wanted to use my IHG credit card for the room and not my card on file. Finally, I had requested to be put into an accessible room if it was available, as my wife is handicapped, and the option was not present online at the time of my reservation. He said that wouldn’t be an issue as they had a room. I confirmed that it would still be a king room, as that was the most important thing to us. He began “testing” different inputs and could not get anything to work. He called a young lady by the name of xxxx on the phone and explained everything and I had thought they had resolved it, as he put me on the phone with her and she personally assured me everything would be resolved. He wrote down my credit card information for my IHG card on his notebook and gave me my keys. At this point, we were now 57 minutes into the check in process and I had to leave immediately without dropping my stuff off in the room.
    We came back to the hotel after several hours and proceeded up to our room. I could not stop at the front desk to make sure all was well as there was a line of people there and I did not want to wait again. I did notice there was two people at the desk now. We went up to our room (#xxxx) and were pleased to see a shiny silver star greeting us a platinum member, something I might add which was never done at the front desk by xxxx. I pressed they key against the locking mechanism and it did not open. I tried this several times to no avail. I asked my wife to wait there with our belongings as she is handicapped and uses a walker and did not need the extra stress of walking back and forth. When I got to the desk, the line was gone and I was met by xxxx and xxxx. I let them know my key wasn’t working for our room. She pulled me up in the system and questioned who I was, when I checked in, and who checked me in. I asked if her name was xxxx and let her know I was the person she talked to on the phone earlier in regards to the credit card issue. I saw her pick up the phone and dial room 216. Someone answered the other end and she apologized to them and let them know she called them by mistake and that she was with the front desk. At this point I realized what had happened. She began to ask xxxx many questions in regards to him checking in this room. Long story short, in the amount of time I was gone, they had given my room away to someone else. I told them this was laughable at best and I was going upstairs to get my wife so she wasn’t sitting in front of some strangers door with our belonging all alone. By the time I got her and got back to the desk, things were still not straightened out. I was told the only thing available at this point was a single queen room. I inquired about my reservation, and she told me she sees it in the system but cannot do something with it, I forgot her words. Needless to say, disgusted and quite angry at this point, I just said give me the room. She promised me pantry credit and double points and to reduce the cost of the room in order to appease me. I told her don’t worry about it as I would be getting a hold of my sister with IHG and dealing with the manager directly. I took my keys, went to our room and called it a night. I ended up in room xxxx which was quite a walk for my wife, absolutely disgusting.
    I checked with a couple other hotels in the area, but the ones I prefer were booked, as I wanted to leave your hotel as soon as possible. I sadly, had to stay there the full 3 nights. I would of thought after everything I had to go through, your staff would of done its best to make up for all of its mishaps, but not once was anything done or said to myself or my wife after the initial check in.
    Finally the morning of check out, being a platinum member, I had thought my express checkout receipt would have been under my door waiting for me, it was not. We gathered our things and headed to the front desk to get our receipt. The final straw was waiting for me there, as I noticed that they had charged my card on file, and not my IHG credit card. I was charged the full amount for my reservation of a king suite, yet I stayed in a single queen room. I demanded to talk with the manager, and was told she was not on site at the time. They said they could correct the card issue, but I wasn’t about to waste my time with your staff again.
    If you have access to my account, you will see over the years I have well-earned my platinum status and have stayed at many locations around the United States. I have never in my history with IHG, had such an awful experience with a hotel staff as I have experienced with your staff and hotel. At this point, I do not know what can be done to make amends. I would like my rate corrected and to be credited for the difference.

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    Fall line conference

    By

    September 20, 2016

    platinumelite

    Enjoyable stay, excellent staff, slight error at check in but quickly corrected.
    Southern hospitality at it's best.

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