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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.4

    based on 383 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    383reviews

    • 5 Stars
      255
    • 4 Stars
      71
    • 3 Stars
      23
    • 2 Stars
      17
    • 1 Stars
      17

    Noisy and dirty.

    By

    November 20, 2017

    Requested my room in the top floor and away from elevator during booking because I suffer from very light sleep— slight noises and lights wake me up easily.
    At check-in, front desk tells me that the hotel is full booked and my room had been assigned to first floor (room 115), which happens to be a room for handicap.
    Not surprisingly, from 11pm until 3am people staying in room above where STOMPING on the floor coming back and forth for what seemed to be bed to restroom. Had to knock on my ceiling several times to get their attention but was never able to stop the noise.
    Called front desk two times regarding this issue. They apologized and told me they’d physically go and tell them to keep foot noise down, which didn’t work until 3am. Next day at 6am noise started back again. Had to get out of my room because step noise was simply driving me crazy.
    Told front desk to relocate me to a newer room. They agreed and assigned room 315, which also had some noise but the worst part was the spot light directly installed above my window looking at the alley, which seemed like a 24-hr sunshine behind the curtains.
    Towels were dirty—most had makeup stains that were not able to wash off completely.
    In the morning of the last day, somebody knocked in my door at 9am and asked if I was leaving that day. That was it: basically somebody wanted to see if I was checking out today so that they “would come back later”.

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    We are excited to announce that this property completed an extensive renovation on 12/10/2012. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.