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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    84%
    Recommend This Property

    Overall Experience

    4.2

    based on 344 reviews
    84%
    Recommend This Property

    Ratings Breakdown

    344reviews

    • 5 Stars
      214
    • 4 Stars
      59
    • 3 Stars
      26
    • 2 Stars
      17
    • 1 Stars
      28

    Disappointed

    By

    December 19, 2019

    Candlewood Suites normally are just what we need as we are traveling. This one was not. The room was noisy, uncomfortable and just did not meet the expectations we have developed after many stays at other Candlewood Suites

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    Vacuuming was not an option during whole stay

    By

    December 09, 2019

    platinumelite

    Did not arrive to a clean room, and dirty floor issue was never fixed for the whole duration of the stay. Staff was very friendly though.

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    Great service

    By

    December 08, 2019

    club

    Great service, very nice rooms and atmosphere. Also a great location.

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    Uneventful, just like I like it

    By

    December 05, 2019

    Traveling on a work leisure trip with my family, I barely remember this hotel, the front desk staff, or details about the property. We checked in late and got out early; probably there less than 12 hours.
    It's good that I don't remember anything about the property - that's what I'm hoping for when I travel. If the property is memorable, then it was either really bad or Exceptional. I don't travel so that I can take pictures of the inside or outside of the Candlewood suites and make friends with the front desk staff - I want to remember the positives of the client meeting or the details of the place or people I came to visit. The fact that I cannot remember much about this property is a positive - Unmemorable is how I like to take my hotel stays.

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    Terrible

    By

    December 04, 2019

    club

    I would not stay here again! I could not believe the quality of this hotel. Just because it is in Livingston Parish does not mean it should look like it!

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    Bad experience

    By

    December 04, 2019

    platinumelite

    Pick another hotel, this one has very poor maintenance

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    Stay away

    By

    December 04, 2019

    platinumelite

    After being a platinum elite member and having the IHG rewards credit card I still got treated like trash by the lady working the front desk. To busy talking to other coworkers and playing on her cellphone. I can promise you I will never stay there again.

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    Smokey Room

    By

    December 04, 2019

    They have a fee if you smoke in the room but apparently do not use to thoroughly clean. Room smelled of smoke and it lingered in our belongings for awhile.

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    Disgusting

    By

    December 03, 2019

    platinumelite

    The entire hotel was so dirty. There was trash all down the hallway. In our room there was hair all over the counter, in the shower, and huge hair balls on the floor. I didn’t feel comfortable being bare foot. There was only one pillow on the bed. When we asked for more pillows (there were three of us and 2 pillows) the lady at the service desk had an attitude.

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    Dirty Room

    By

    November 26, 2019

    club

    The staff was great except the housekeeper. She never cleaned our room. We had a pill on the floor, garbage in the trash cans and a used bar of soap in the shower. We aren't even sure that the sheets got changed. Not a great hotel visit and NOT what we expected for the price.

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    room

    By

    November 26, 2019

    not as clean and up to date as i expected. candlewood has a better reputation.

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    Horrible Service

    By

    November 25, 2019

    Negative customer service. Find another hotel.
    Although I had a confirmation and paid for my room in advance they did not have a room available for me

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