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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    80%
    Recommend This Property

    Overall Experience

    4

    based on 309 reviews
    80%
    Recommend This Property

    Ratings Breakdown

    309reviews

    • 5 Stars
      149
    • 4 Stars
      76
    • 3 Stars
      42
    • 2 Stars
      20
    • 1 Stars
      22

    My third stay with them.

    By

    June 27, 2017

    club

    Comfortable bed, nice kitchenette, some staff unfriendly depending on shift. Good location, is far enough from the freeway noise for peaceful sleep. Only woke once 4am for garbage backup alarm.

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    NOT a queen bed....front desk area unprofessional

    By

    June 26, 2017

    Upon checking in, front office personal (Samantha) was incredibly professional and hospitable. Upon arriving in the room, noticed the bed was NOT a queen bed (5' width), advised front desk, they responded that according to their standards it was a queen bed. Having stayed in many IHG facilities, I can assure that it was not a Queen Bed according to IHG standards. We had a less then favorable sleep. Secondly, upon arriving back at the hotel at 11:30p after a function, we were met with three people hovering around the front desk, two of which were actually sitting cross-legged on the desk. I had to excuse myself to be able to speak to the front desk clerk. Totally unprofessional -- totally against the standards of IHG.

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    Comfortable

    By

    June 25, 2017

    Enjoyed our stay. It was nice. Comfy bed, coffee and swimming for the kids.

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    Excellent service and Comfortable bed and great service

    By

    June 24, 2017

    platinumelite

    Excellent service and Comfortable bed and great service

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    Nice stay.

    By

    June 22, 2017

    club

    We only had a few issues with this hotel. No free breakfast and king size bed as promised while making reservations. Other wise, a very nice stay.

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    Nothing special

    By

    June 19, 2017

    club

    Good value for the price with no special frills. I would stay here again.

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    Cheap and Friendly

    By

    June 17, 2017

    platinumelite

    Overall it was a mess but that didn't reflect how the staff treated us! Things happen when others extend their stay, not the staff's fault. Impressed by how friendly they were to fix the mess!

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    Recent Stay

    By

    June 14, 2017

    After long day of driving, we found this hotel to be good stop for the night. I booked online then called because we have dogs and wanted to notify them. I asked for low floor but was informed I reserved the last room. Check-in went great, very nice lady. Arrival to our 4th floor room, instant stale cigarette smoke. I notified the front desk concerned I would be charged for smoking. They knew of the smell and I wouldn't be charged. I didn't bother asking for another room as she said I took the last one.

    Besides the smell, the air conditioner sounded like it had coins in it and the bed creaked like an old wooden floor with every move and was sunken in the middle.

    I would expect this type of room in cheaper hotels, definitely not an IHG brand. Disappointing experience for cost and charges.

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    Excellent stay

    By

    June 02, 2017

    club

    Great service,location great amenities easy to light rail and shopping

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    Nice and Affordable

    By

    June 01, 2017

    club

    Easy to check in Stay was great staff was helpful and check out could not be any easier thanks so much

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    Staff was great.....Room was ok

    By

    May 31, 2017

    club

    Room was clean but much smaller than I expected. Only one nightstand so if you and your spouse are CPAP users you know how inconvenient that can be. Wanted to stay in Parker where our relatives live and they said this was close. It was a 30 minute drive every day one way. Pool hours are 9-9 which is not convenient either. Staff was friendly and helpful though. Had I been traveling alone the room would have been sufficient, but to small for two people. Mattress was comfortable, pillows were great! Water pressure in shower was good.

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    They are just amazing

    By

    May 30, 2017

    There are times in life when we are unexpectedly thrown into an incredibly difficult situation. Hopefully you will meet special people like the staff at this hotel in your time of difficulty. We will be forever grateful for the team at this hotel after the sudden death of our daughter. Their compassion, understanding and caring is beyond anything we have ever experienced. They worked tirelessly to accommodate family and friends from all over the United States. We weren't hotel guests we were family. Everyone who joined us from around the country raved about the very special sensitivity of Emily at the front desk and the entire staff. Thank you from the bottom of our hearts.

    Kathy and Gerry

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