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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    85%
    Recommend This Property

    Overall Experience

    4.2

    based on 352 reviews
    85%
    Recommend This Property

    Ratings Breakdown

    352reviews

    • 5 Stars
      198
    • 4 Stars
      87
    • 3 Stars
      27
    • 2 Stars
      21
    • 1 Stars
      19

    Stay In Garden Grove.

    By

    March 22, 2017

    platinumelite

    Room was nice. Seemed very worn. Couch was worn out.

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    No air conditioning my entire stay

    By

    March 20, 2017

    I had a horrible experience at this hotel. The air conditioner was broken and the room was very hot, and miserable trying to sleep. I mentioned it to the staff on three different occasions the issues. They told me it was fixed each time, and I belived them. Then when I would get back to the hotel late, it didn't work. I was never offered another room or any kind of compensation. When I checked out, I talked to the manager. She mentioned maybe I didn't turn the thermostat low enough for the air-conditioner to turn on, almost like I had never used an air conditioner before. I'm not stupid, I know how to work an air conditioner. I then asked if anything could be done about our horrible experience. She offers me 1000 IHG points($5 value). Honestly, It was an insult. I think a reasonable compensation would have been crediting me one of the 6 room nights I purchased. Very disappointed in the experience I had at this property and would not recommend it.

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    Terrible

    By

    March 14, 2017

    club

    Worst hotel stay I've ever had. Disgusting room. Towels were dirty. Room smelled.

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    Comfortable stay and friendly staff

    By

    March 13, 2017

    platinumelite

    I travel constantly for my job and whenever possible, I stay at Candlewoods. This hotel had good kitchen ammenities, comfortable rooms and very friendly staff. Only improvement to suggest would be a modernization of the hotel and check in area. There were a few guest with pets that were not on leash crapping anywhere. But I can hardly blame the hotel for it. All in all, I would come back here again.

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    Candlewood

    By

    March 12, 2017

    platinumelite

    Com here every time I'm in town. This is the best hotel by far. Friendly staff clean rooms highly recommend

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    Ok

    By

    March 12, 2017

    platinumelite

    Everything is ok. Non stable internet connection. Some number smell not good due to bets allowance

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    Staff very friendly

    By

    March 07, 2017

    platinumelite

    Very good stay , feel home! The room was very confortable and the laundry area was clean.
    The parking lot secure 24 hours. Convenient and close to the Los Angeles Airport and major highways. Also Starbucks, KFC, McDonalds nearby, I meant walking distance. Very very convenient for a business traveler.

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    no clean towels

    By

    March 04, 2017

    platinumelite

    They do not change your towels, bed or trash unless you stay there more than a week. No hair dyer.

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    Great stay

    By

    March 04, 2017

    club

    Stayed for business and it was very comfy and close to everything. Everyone was nice and trip went well

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    Accused of smoking in room

    By

    March 02, 2017

    club

    Had to switch rooms due to mold in the air conditioner.

    Booked a second stay and management refused to honor my reservation because they claimed we smoked in the room. No one in my party smokes so this was quite surprising. Management didn't charge a smoke cleaning fee so i doubt the veracity of their claim. Asst Manager made some poor excuses for their decision not to honor my current reservation.

    Additionally, charges billed to me didn't match with their own accounting provided online. Erroneous Candlewood Cupboad charges padded their billing with no satisfactory explanation when these were questioned....

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    Weekend Getaway

    By

    March 01, 2017

    platinumelite

    The staff are very helpful and nice. The condition of the hotel is poor and is in need of serious upgrades before I will stay again.

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    Great location and comfortable room

    By

    March 01, 2017

    platinumelite

    Very easy to get on highway 22 and clean and comfortable room. Kitchen is especially useful to have some private easy dining in the room. Love this hotel and will definite return.

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