Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Please enter Destination.
Please select Destination.
Please select Check in and Check out.
Please enter a Check In Date
Please enter a Check Out Date.
To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).
    MoreFewer Options

    * Required Field

    Corporate ID If your company has a preferred corporate account with us, please provide the account number here.This will allow us to display your company's preferred rates.

    IATA Number The IATA number is a number that identifies bookings associated with travel agencies.

    Group Code If you have a group code, enter it here to show a listing of rooms available for your special occasion.
    MoreFewer Options

    * Required Field

    ** Best Available Rate Search does not include affiliation rates.

    Need to make changes, like editing your check-in or check-out date, your room type, the number of guests in your room or cancel a reservation? You've come to the right place!
    Already an IHG® Rewards Club Member? to view recent reservations.
    Please enter Confirmation Number
    Please enter Last Name

    Candlewood Suites Richmond West End Short Pump

    We are excited to announce that our hotel is renovating! August 14th marks the start of our official renovation project in order to provide you with a fresh new look. It won't take long, and we are still taking reservations. Since cleanliness is paramount to our hotel and its history, we just ask that you please pardon our dust. We offer apartment style suites perfect for long or short term stays. Rest your head after a long day at work on our pillow top mattress or kick back in our overstuffed recliners. Kitchens are fully equipped with appliances, but make sure to try our gas grills at the Gazebo. Utilize our gym at any time and enjoy our free laundry facility.Enjoy being in the center of Short Pump, a vast and developing community with everything you need within minutes. Our hotel is located close to West Creek Business Park, Capital One and Innsbrook Office Park. Enjoy the beautiful scenery and charm of the city. The hotel is just a short trip to Monument Avenue, historic downtown Richmond and the state Capitol. Or stay close and visit Short Pump Town Center with all the newest shops and boutiques. It will be hard to choose from the many great restaurants like Texas de Brazil, Coopers Hawk, Bonefish Grill, Chuy’s, and many more.Amenities, location and service make this hotel the perfect choice for travelers. Don’t forget to bring your furry friends along and grab a treat at the Front Desk (call for pet policy). We invite you to experience all that our hotel offers!
    Read More
    Read Less

    Quick Info

      • Check In: 3:00 PM
      • Check Out: 12:00 PM
      • Minimum Check-In Age: 21
      • Late Check Out Available
      • Parking: Free
    • Print Fact Sheet
    • Chat With Us
    • Important Update

    Highlights

    • Housekeeping Full Service
    • Standard Wireless Internet service is free for all members
    • On-site Fitness Center Available
    Pets Welcome

    It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

    Image

    Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.

    Image

    Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

    Image

    The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.

    Getting Here

    Candlewood Suites Richmond West End Short Pump
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    96%
    Recommend This Property

    Overall Experience

    4.6

    based on 212 reviews
    96%
    Recommend This Property

    Ratings Breakdown

    212reviews

    • 5 Stars
      155
    • 4 Stars
      39
    • 3 Stars
      10
    • 2 Stars
      4
    • 1 Stars
      4

    Brand new room

    By

    September 15, 2017

    club

    While this hotel is going through a total remodel that did not inconvenience me at all. The staff were pleasant and I enjoyed being the first to stay in a brand new modern room with full kitchen.
    I did not realize this was an extended stay hotel and was a bit leary at first. It seemed however that everyone was friendly and knew each other or they just acted that way.

    Read More
    Read Less

    Very welcoming staff

    By

    September 03, 2017

    My husband our dog and I stayed at this hotel the. If there we dropped
    Off out daughter at college. We felt very welcomed at checknin and out room was clean and well equipped. The hotel is under renovations and it will be welcomed. The room was clean but date and in need of updating. We would stay again when in the area.

    Read More
    Read Less

    Great Staff

    By

    August 28, 2017

    club

    The staff is one of the great things about this hotel. The Manager is active and on top of everything. Rooms are comfortable and kitchen is great. Will stay here again!

    Read More
    Read Less

    Felt like home

    By

    August 19, 2017

    platinumelite

    I enjoyed my stay. I will be returning for business purposes and leisure in the very, very near future. I have also recommended the hotel to fellow co-workers and family members.

    Read More
    Read Less