Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Please enter Destination.
Please select Destination.
Please select Check in and Check out.
Please enter a Check In Date
Please enter a Check Out Date.
To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).
    MoreFewer Options

    * Required Field

    Corporate ID If your company has a preferred corporate account with us, please provide the account number here.This will allow us to display your company's preferred rates.

    IATA Number The IATA number is a number that identifies bookings associated with travel agencies.

    Group Code If you have a group code, enter it here to show a listing of rooms available for your special occasion.
    MoreFewer Options

    * Required Field

    ** Best Available Rate Search does not include affiliation rates.

    Need to make changes, like editing your check-in or check-out date, your room type, the number of guests in your room or cancel a reservation? You've come to the right place!
    Already an IHG® Rewards Club Member? to view recent reservations.
    Please enter Confirmation Number
    Please enter Last Name
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    89%
    Recommend This Property

    Overall Experience

    4.4

    based on 197 reviews
    89%
    Recommend This Property

    Ratings Breakdown

    197reviews

    • 5 Stars
      133
    • 4 Stars
      37
    • 3 Stars
      12
    • 2 Stars
      5
    • 1 Stars
      10

    Friendly staff

    By

    June 21, 2017

    club

    Greeted promptly and with a smile. Needed additional ashtrays. Staff went out of their way to find them and even brought them to our room.

    Read More
    Read Less

    No review

    By

    June 17, 2017

    club

    This is more than I want to write. This should be an optional question, not made to be something that stops the questionnaire. Last time I encountered this I simply left the page and all my work in answering all the other questions was lost. I lOVE Candlewood Suites and ALWAYS try to stay in one of your facilities.

    Read More
    Read Less

    Candlewood Glen Allen

    By

    June 14, 2017

    Great staff making you feel welcomed and valued...........................................................................................................................................................................................................................Not the greatest location

    Read More
    Read Less

    Layout of rooms could use some work - but overall nice place to stay

    By

    June 14, 2017

    Parking is very limited with no "unloading" area except the handicap parking area near the door. The bathroom door hits the sink/cabinet so you have to come in and close the door to have access to the sink. The side of the bed was less than a foot from one of the walls making approach from that side impossible. It's a bit cramped due to the design but all the basics are there and it is a quiet, comfortable place to stay.

    Read More
    Read Less

    Great Location and clean

    By

    June 14, 2017

    platinumelite

    The hotel is clean and well kept. Initially used because they take pets. We have family in Ashland and the hotel works well for us.

    Read More
    Read Less

    Room has great Kitchen and supplies

    By

    June 04, 2017

    club

    The room was very nice, I loved the up to date appliances. I did not use the stove but it was there with utensils. If I had my family or was staying for more than 3 days, the kitchen would have been used.

    Read More
    Read Less

    Great Hotel

    By

    June 01, 2017

    This was my 2nd time staying at this property. Every stay has been a positive experience. Wonder staff and clean rooms are always a great recipe for repeat business.

    Read More
    Read Less

    Great service and comfortable bed

    By

    May 31, 2017

    The staff was very courteous, when I spoke with Rebecca when I made the reservation, I had asked her to have our room cooled down because we would be a late arrival after working all day then driving 4 1/2 hours down, and it was perfect. Everything was very clean, the water pressure was wonderful and the beds were comfortable. We will definitely stay there again.

    Read More
    Read Less

    Bedding and Bathroom

    By

    May 30, 2017

    The bedding was a little "tired" at my last stay. The choice of pillows were extremely soft or extremely soft. You could not completely open the bathroom door as it hit the vanity making the access to the vanity awkward at best.

    Read More
    Read Less

    Nice, clean and accommodating

    By

    May 29, 2017

    Very clean rooms with no bed bugs (yay) and staff went above and beyond in their willingness to help me.

    Read More
    Read Less

    Perfectly fine Candlewood

    By

    May 27, 2017

    club

    We like staying in Candlewood Suites and when visiting Richmond chose this one due to location. The hotel itself is a decent enough Candlewood Suites. The interior looks a bit old and worn in places. My only complaints are the gym equipment could use some maintenance and I found the HVAC controls in the room confusing.

    But it's a fine hotel for the value. The staff is very polite and attentive. They made the stay very pleasant.

    Read More
    Read Less

    Great

    By

    May 26, 2017

    club

    Great hotel. This survey is too long and cumbersome.

    Read More
    Read Less