Our smoke free hotel in Las Cruces, New Mexico offers you the convenience of a location with easy access to I-10 and I-25, New Mexico State University, the White Sands Missile Range and Old Mesilla. Steam room and indoor pool.
Experience luxurious accommodations and plethora of amenities such as a hot breakfast buffet, indoor heated pool, whirlpool, business center, fitness area and wired and wireless high speed Internet. All of our spacious rooms feature microwaves and refrigerators. Enjoy our extended suites with separate living area and sofa bed.
This location was great with a couple of small details that prompted me to write this review.
I checked in on April 13th, check out April 17th. Upon check in I was not asked nor acknowledged as a[More]
Platinum member. I did not receive the option for my bonus points until I referenced that matter upon check out.
When my room was being cleaned a couple of hours after I checked out I received a phone call that I had let some clothes in a drawer in the room. I was already 2 hours away so I was not able to turn around. The young lady mentioned that my clothes would be sent to my address via postal service on either April 20th or 21st.
I called this morning to the hotel (April 25th), because I have yet to receive my clothes or a phone call advising me of any updates.
I was informed, by Nick at the front desk that yes my clothes are still there and did not know why that had not been sent out, but assured me they would be sent out on Monday April 27th.
I understand we are all not perfect and we all get busy perhaps a simple update as to the status of the shipment would have been nice. We all still have a duty to all our customers especially the loyal ones. [Less]