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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    83%
    Recommend This Property

    Overall Experience

    4.2

    based on 316 reviews
    83%
    Recommend This Property

    Ratings Breakdown

    316reviews

    • 5 Stars
      188
    • 4 Stars
      68
    • 3 Stars
      15
    • 2 Stars
      19
    • 1 Stars
      26

    Nice stay

    By

    October 12, 2017

    platinumelite

    'Pretty good stay.Everything is clean and nice.Easy commute to IAH and has suttle to go somewhere else which is great.

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    Nice place and convenient to tollway, but will not return...

    By

    October 04, 2017

    I have NOW learned to make sure you inspect and RE-inspect your room for ALL belongings before exiting this hotel. I stay at IHG hotels 5-7 nights per week on business. I realized a few days after I had exited this hotel that I left a few things in the room. When I attempted to email the property manager, he did not respond. I then drove to the hotel and asked that they provide me my items left behind; however, they advised there was nothing left in my room. I occasionally leave something here and there in my room, contact the hotel, and they hold for me, until I am able to return to the area; however, this hotel must have thieves working as housekeepers. I am very disappointed and will never stay at this location again. I will continue my loyalty to IHG; however, I don't appreciate their lack of concern for my items left in my room. I should have received a phone call no later than in the afternoon advising of my items left behind; however, no phone call, no contact, and suddenly my items disappeared?

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    Candlewood Suites IAH

    By

    October 02, 2017

    For a business short haul stay, the rooms are adequate, clean, services are available. Restaurants are a bit far away and the delivery service was not available on one of the days while there.

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    Just a mediocre place

    By

    September 30, 2017

    In need of maintenance. Bed was hard! Very Hard! Room did not get housekeeping

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    Very good service

    By

    September 24, 2017

    The receptionist on front desk was very friendly and helpful, I will stay again when I go back to Houston, the only problem it was expensive than other occasions. Never the less I had a very good accommodations.

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    Not for buisness travelers

    By

    September 23, 2017

    platinumelite

    Location is convenient. The staff leaves a lot to be desired. The business center is useless, either out of ink, had a virus, or broken the entire three weeks. Not the kind of place I'd come to expect with IHG. Copy machine and fax out of ink 80 percent of stat.

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    Just terrible don't waste time or money

    By

    September 20, 2017

    club

    The shuttle was down and we were told they don't know how to help us. The pantry was empty so we had to either pay more money for a taxi/uber to get food or walk and there are no sidewalks in that towns.
    When we did get there they did not have our room we booked. They did not offer to cancel the reservation tgey put my family of 4 in a room with one king bed. Our 13 year old had to sleep on the floor.
    The shower had a used bar of soap in it and none of the kids channels worked on the TV.
    We told the staff how unhappy we were and that got us nothing.
    Ashley at the front desk got us a shuttle from another hotel for a drive back to the airport in the morning. We were supposed to get a call from the general manager and never did.

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    Adjuster123

    By

    September 19, 2017

    Sharon and the GM were awesome. Sharon took care me upon arrival which and when my reservation was cancelled twice from when I was travelling from El Paso to Houston. And made me feel so comfortable during my stay, she is the reason why i will vontinue to stay at ihg properties

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    Comfortable bed and clean , spacious room

    By

    September 18, 2017

    Recommend to all as a great alternative to a standard hotel.

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    Great service under Harvey

    By

    September 14, 2017

    platinumelite

    I stayed about 5-6 hours sleep for early Monday flight after Harvey. All airport hotel nearby were overly booking. I had a comfortable room. The staff were friendly, too. It was great service and I wouldn't ask more.

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    Excellent staff

    By

    September 06, 2017

    The staff were extremely friendly and very helpful. We really appreciated the airport shuttle.

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    Great Stay

    By

    September 02, 2017

    platinumelite

    Great stay at this hotel. Awesome staff. Location close to the airport and to my meetings.

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