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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    81%
    Recommend This Property

    Overall Experience

    4.1

    based on 234 reviews
    81%
    Recommend This Property

    Ratings Breakdown

    234reviews

    • 5 Stars
      133
    • 4 Stars
      53
    • 3 Stars
      11
    • 2 Stars
      14
    • 1 Stars
      23

    great location

    By

    February 22, 2017

    platinumelite

    location was great for me. front desk was very nicexcited and answered all my needs.

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    Good hotel starting to go downhill

    By

    February 22, 2017

    I have been staying at this hotel for last 3-4 years and this time I found the condition run down. 2 of the excercise machines were not working in the gym. Weights in the gymnasium available only above 20 LB . No laundry basket in the room.No pop corn in the micro wave oven. Folding table to keep the bag missing. Previously free items given like comb and shaving foam being sold.

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    Military stay

    By

    February 21, 2017

    Amazing staff and place. I got great treatment and sleep

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    welcoming staff

    By

    February 20, 2017

    The staff is super friendly. The hotel offers great rates and does not skimp on the guest service. Highly recommend this location to anyone in the area.

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    Worst Hotel Experience Ever!

    By

    February 16, 2017

    club

    The hotel was unable to give me a correct bill for the nights I stayed at the hotel. It took 8 phone calls, 5 incorrect receipts, and only once corporate headquarters got involved were they able to give me a correct receipt--and that was four days after I checked out! Exasperating and unprofessional experience. And I didn't even tell you about the billing problems that also took several calls and days to finally resolve. Do yourself a favor and stay somewhere--anywhere--else!

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    Clean rooms with nice kitchen and great service

    By

    February 13, 2017

    Stayed here one night on a business trip and will stay again when I'm back in the area. Great service, clean rooms and much more!

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    サービスは良いが食事に困る

    By

    February 09, 2017

    club

    トランジットのため、1泊で利用しました。
    価格も安く、送迎も素晴らしく、スタッフの対応もひじょうに良かった。
    ホテル内にレストランは無く、徒歩圏内では食事のできる場所がファーストフードのみであった。
    近隣までも送迎サービスはあったものの、ショッピングモールもさびれており、少々がっかりした。
    ホテル内の売店でお酒が売っていれば、少しチョイスが増えるかと思います。
    全体的には満足です。

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    Very clean rooms and awesome staff!!

    By

    February 08, 2017

    platinumelite

    First time here came to the super bowl. Great experience all the staff was wonderful. The rooms were very clean especially the restrooms. No complaints at all.

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    前台不专业,酒店设施差

    By

    February 07, 2017

    platinumelite

    房间很差,非常过时,一进门有发霉的味道。

    前台人员非常的不专业,连checkin给钥匙都要用好久,checkout的时候也很不专业,打电话前台根本不知道如何check out,结果还要下楼checkout,又用了很久。

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    Business Stay

    By

    February 06, 2017

    club

    Candlewood as always made my stay in Houston a pleasure and success. The friendly people at the front desk were a bonus.

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    Comfortable beds and quite rooms

    By

    February 06, 2017

    club

    The first room I received was not to my liking so in order for me to switch rooms I had to up grade and pay the difference for another room. Although it was shaky at first the beds are very comfortable the rooms are clean and the customer service was very nice.

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    Clean Clean Clean

    By

    February 05, 2017

    club

    Got to know the staff by first name from top to bottom.

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