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    Candlewood Suites Houston Westchase - Westheimer

    Welcome to the Candlewood Suites Westchase-Westheimer.

    At the Candlewood Suites Westchase-Westheimer your complete satisfaction is our number one priority! Our Houston, Texas extended stay hotel is centrally located in the Westchase District, near many of Houston’s top oil and gas and engineering companies, as well as many other global, national and local companies. Among these are Phillips 66,Halliburton, Schlumberger, WesternGeco, Honeywell, BP, Quest Diagnostics, and many more.

    Our superb complimentary services include High-Speed Wireless Internet access, Laundry Facilities, on-site Fitness Facility, DVD Lending Library, Business Center, Meeting Room, an Outdoor Pool/Jacuzzi, an outdoor Gazebo with Barbeque Grills, and a weekly Guest “Meet & Greet” Social where we provide dinner and beverages for you!

    Visit our Candlewood Cupboard where you can shop for your favorite food and drink items on our “Honor System” and at your convenience! After a long day at work or play, you will enjoy a peaceful night’s rest with our “Comforts of Home” bedding collection.

    Whether you are here for business or pleasure, our goal at Candlewood Suites Beltway 8/Westheimer is to make sure you come back to us each time you visit Houston! So make your reservation today and let our friendly and professional staff help you experience your home away from home!

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    Quick Info

    Highlights

    • On-site Guest Self-Laundry Facilities
    • Housekeeping Full Service
    • Standard Wireless Internet service is free for all members
    • On-site Fitness Center Available
    Pets Welcome

    It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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    Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.

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    Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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    The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.

    Getting Here

    Candlewood Suites Houston Westchase - Westheimer
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.5

    based on 198 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    198reviews

    • 5 Stars
      143
    • 4 Stars
      29
    • 3 Stars
      8
    • 2 Stars
      11
    • 1 Stars
      7

    Lost My Patronage

    By

    May 18, 2017

    platinumelite

    Being a Platinum Elite member, you get used to a certain level of service and when you are treated poorly at a hotel it is a glaring deficiency in that hotel. I checked in late, around 11:00 and the midnight concierge was rude and aloof. I requested my complimentary room upgrade and was told they didn’t have any upgradeable rooms. Ok fine, you win some you lose some. Although my benefits summary does say Complimentary Room Upgrade, not Complimentary Room Upgrade ON REQUEST. It would be nice to not have to ask for a room upgrade for once. I went on to my non-upgraded room and found the whole floor had a pervasive disgusting odor of fish. When I went back to the concierge he laughed and said that someone had been cooking fish and the whole floor smelled of fish. It is infuriating, first of all to be laughed at when expressing a concern, and secondly for information to be regurgitated back at you after you just said it. I didn’t come to talk about the fish smell, I came to have the problem corrected. He did not, however, make any apology, offer to switch rooms, or suggest on how he could make my stay more tolerable. So then I asked for my complimentary bottle of water. He said, “Oh, I assumed you didn’t want a snack. No one ever gets the snack so I just gave you points.” Obviously I wanted the snack otherwise I wouldn’t have come back to ask for it! So I went to the cupboard and bought snacks. When I asked how I should pay for them he scoffed and said, “You’ve never stayed at a Candlewood before have you.” I can only assume what he meant was, “You’ve never stayed at a Candlewood before have you, because if you had you would know better than to come back and stay a second time.” When, in fact, I stayed for over three months at a Candlewood and never had to use the cupboard because on my first night the concierge offered me a complimentary snack. If I hadn’t been traveling with my one-year old baby and elderly mother, I would have left immediately and went to a different hotel. But as it was, I went back to my room and endured the pervasive fish smell for the night. I had intended to stay for two nights while I did my shopping in the nearby Galleria. But I checked out and had to cut my trip short because I had such a bad night. The following day I called the manager and told her all that had happened and she had the audacity to defend the night concierge’s behavior and offered me a pitiable amount of points for my inconvenience. I accepted and got off the phone because at the time I did not know enough to be offended, but after I did the math the amount of points she offered me came out to nearly the amount that I ended up spending on the snacks that I bought from the cupboard. The implication being, “I really don’t care that you had a bad experience, here is the change that I swept up from the parking lot. Now get off the phone because I have more important things to do than listen to you.” After having been treated like a vagrant by the staff and being chastised by the management, I will not be staying at any IHG hotels in the foreseeable future.

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    Tara Coleman

    By

    May 15, 2017

    Thanks for the improvements and I had a nice stay. Thanks

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    I eat the popcorn they leave in the room

    By

    May 14, 2017

    From check in, the lady at the front desk as great. She welcomed me on a personal level and made sure the room was to expectations. Very much appreciated with how much I travel.

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    Retreat

    By

    May 11, 2017

    club

    Great place to host small meetings and mini retreats

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