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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    84%
    Recommend This Property

    Overall Experience

    4.2

    based on 317 reviews
    84%
    Recommend This Property

    Ratings Breakdown

    317reviews

    • 5 Stars
      195
    • 4 Stars
      56
    • 3 Stars
      31
    • 2 Stars
      15
    • 1 Stars
      20

    Few issues to deal with, but not bad overall...

    By

    March 27, 2017

    Need a more reliable internet service, as it was down my entire stay and hotel staff had to email me my statement a day after my departure...No maintenance staff after 5;00 PM, so had to deal with a tub that would not drain at all!

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    Galleria

    By

    March 27, 2017

    platinumelite

    Hotel was fine, staff were helpful. Slight smoke smell coming off the elevator on the third floor. The smell did not make it down to my room, so all good.

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    Great customer service

    By

    March 27, 2017

    platinumelite

    The hotel was good for staying 3 nights. The suite was large enough and the kitchen was used - microwave, dishwasher, and stove top. There is no oven.

    The gym was nicely equipped with cardio and weights.

    No charge for parking.

    The internet was down for 2 of the 3 nights so I had to go to Starbucks to work. I brought this up to the staff and they handled the situation exceptionally. I was very satisfied with the resolution of no internet.

    Overall, a good stay and great customer service

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    Nice Hotel

    By

    March 23, 2017

    club

    Bed was very comfy, clean room and great location.

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    Great service clean rooms

    By

    March 22, 2017

    Helpful staff . Nice n clean rooms right next to galleria mall . Pet friendly but rooms are still clean .

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    Great rooms

    By

    March 20, 2017

    club

    The hotel was very nice, clean, and provided me with great rest during my stay.

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    Friendly, helpful staff.

    By

    March 20, 2017

    club

    Karla remembered me from our previous visit about 6 weeks ago. At that time she had recommended IHG membership and assisted me in filling out the application. This time when I made reservations by phone, I received a confirmation e-mail that I appreciated. IHG is improving for this location!

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    Comfortable beds excellent customer service

    By

    March 19, 2017

    Allowed me to check in early. Great customer service. Excellent workout facility.

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    It was probably jut a bad room

    By

    March 18, 2017

    Room 219 had a terrible humming and vibrating noise coming on and off and I could even feel it in my bed so not even my noise cancelling headset helped.

    Other than that and the consequent terrible night, the hotel is a great location for business.

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    Hot room but nice hotel

    By

    March 18, 2017

    Enjoyed my stay but the air conditioner couldn't keep up. I sweated the whole night and didn't sleep well. The staff was very friendly and all was super clean. Just had a warm room.

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    Bad stay dirty hotel

    By

    March 17, 2017

    This was dirty looking hotel on outside lobby and especially my room. I was not greeted as IGH Gold, I truly did not enjoy my stay there. The best redeeming thing was the day staff was super nice

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    Very comfortable room

    By

    March 13, 2017

    I have stayed in many hotels in the area and this is by far one of the best experiences I have had and I will stay at this location again.

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