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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    95%
    Recommend This Property

    Overall Experience

    4.6

    based on 365 reviews
    95%
    Recommend This Property

    Ratings Breakdown

    365reviews

    • 5 Stars
      275
    • 4 Stars
      63
    • 3 Stars
      13
    • 2 Stars
      8
    • 1 Stars
      6

    First impressions

    By

    April 25, 2017

    club

    This location of Candlewood Suites did not have a covered area to park my vehicle during check in. This meant I had to check in to the hotel during a thunderstorm and got soaked while bringing in my overnight luggage. I would like to see covered parking at the entrance to the hotel.

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    great service, friendly staff

    By

    April 25, 2017

    platinumelite

    hotel is conviently located near many good restaurants and very easy to access. The staff is very friendly and helpful. Check in and out was very easy and quick. will definately stay again if in the area.

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    Great location

    By

    April 24, 2017

    The hotel and staff are amazing. Staff are friendly and helpful. They have knowledge of the local area and able to provide local taxi information.The room's are good, they have everything you could need. The only downside is the Internet is really slow.We have 3g Internet at home and it was the same speed. This made updating games and windows a drag. Mass Effect 4 took almost the full time we stayed (2 days) to download.

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    nice area, great staff and accomadations

    By

    April 23, 2017

    platinumelite

    each day, morning and night going to and from work I was greeted accordingly and made to feel at home.
    Location in proximity to restaurants and shopping was extremely convenient.

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    Increased Pet Fee

    By

    April 21, 2017

    The pet fee at this location jumped from $15 for the first night and $10 for each additional night up to a certain amount, to $25 for the first night and $20 for each additional night, doubling the price for the pet fee. I was told this was due to what fees were in the area at other hotels. The main reason I didn't stay at those hotels was due to their pet fees esp. for one or two night. Fees should not be raised because of what other places charge, but should be helpful to guests and remain low as to keep business. I will no longer be staying here after almost a stay every month for the past year. A suggestion would be to do like some other Candlewood Suites do and have no pet fee charges for reward members, esp. Platinum and Spire.

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    Clean

    By

    April 17, 2017

    club

    Very clean and friendly. Well maintained and convenient location. The bed was comfortable.

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    Nice staff

    By

    April 17, 2017

    They were very accommodating with my needs this stay.

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    Good value

    By

    April 17, 2017

    club

    Nice place to stay for the money. Nice to have a full kitchen.

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    Beautiful Knoxville spring

    By

    April 15, 2017

    platinumelite

    We enjoyed this trip as much as ever. Wonderful staff always make us welcomed.

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    Suite Knoxville

    By

    April 15, 2017

    platinumelite

    This hotel has very friendly staff and comfortable rooms. It is located in a great section of Knoxville, close to everything and yet in a quiet location. Having a kitchen makes it nice to cook your own meals, but if you want to go out and eat at the local establishments, there are several within a few minute drive.

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    Typical

    By

    April 15, 2017

    platinumelite

    I don't like the lock box concept for check in. It doesn't give me the choice of welcome packet or points.

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    A great stop-over stay

    By

    April 14, 2017

    My husband and I were on our way back home from Florida and stopped in Knoxville overnight. We had our dog with us. The staff were great, so helpful. The room was clean, quiet and comfortable. We did a load of laundry and made dinner. Everything was great. I would definitely stay at Candlewood Suites again.

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