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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    95%
    Recommend This Property

    Overall Experience

    4.5

    based on 154 reviews
    95%
    Recommend This Property

    Ratings Breakdown

    154reviews

    • 5 Stars
      110
    • 4 Stars
      26
    • 3 Stars
      9
    • 2 Stars
      7
    • 1 Stars
      2

    difference in reservation price

    By

    September 21, 2016

    club

    The pricing was different than what I was told the price would be at the time I made the reservation. Was given a paper to sign with different items to initial. Did not notice the price on the paper which was a different price than what I was told at the time of making the reservation. told the attendant but she said you signed the paper.

    Posted byHotelStaff
    September 21, 2016
    Hello, my name is Sandy and I am the assistant manager here at Candlewood. I would first like to Thank you for your most recent stay. I would also love for you to call me here at the hotel so we can resolve your rate issue. Our phone number here is 502-357-3577 and ask for Sandy or Jerry. We are here to make your Candlewood experience the best that it can be.... Thank you!!!! Sandy Luther
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    Roomy, quiet and comfortable room

    By

    September 13, 2016

    platinumelite

    We love staying at the Candlewood Suites. The staff are always friendly, the room is quiet, the bed is very comfortable and there is plenty of room to move around. This is our preferred place to stay when visiting Louisville.

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    OK for business trips

    By

    September 06, 2016

    club

    OK for business trips, Quality of Service is good.

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    Really nice rooms with a great fun and friendly staff

    By

    August 29, 2016

    The staff was great from check-in to check-out. Rooms were all you would expecdt and more with lots of open space to move around, work, and relax.

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    Comfortable, Clean, Pet Friendly

    By

    August 25, 2016

    club

    Brought both of my dogs on a business trip, hotel staff charged $25 per dog. More excessive than many IHG Hotels. Otherwise, good stay. Large hotel. Suite is nice. TV was a little old and blurry.

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    great

    By

    August 19, 2016

    platinumelite

    great stay and great staff. Very friendly staff full of smiles. The only thing I really didn't like was the breakfast options. They had ordered some great food for the guests. However, I just wanted something simple to grab on the run. Like some fruit. That was only an option for purchase from the hotel store. I did not think that was fair. However, I understand the rules and appreciate the stay none the less. Thank You. The recommendations on dinner food was spot on!!!

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    great service.

    By

    August 08, 2016

    everything was great, Staff and Mary are the best!

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    staff

    By

    July 30, 2016

    club

    Sandy K at the front desk was very nice and helpful

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    Exceptions stay

    By

    July 25, 2016

    This property was awesome. From the time of making reservation to checking out service rocked. The rooms were very clean and comfy.

    Posted byHotelStaff
    July 27, 2016
    Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jerry GM
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    Great place to stay

    By

    July 07, 2016

    club

    I would recommend this place, I am already planning my next visit

    Posted byHotelStaff
    July 08, 2016
    Thanks for the great feedback. We look forward to your next stay in Louisville.
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    ALWAYS HAPPY

    By

    June 14, 2016

    My wife and I have stay here for several years and would not think of staying any where else. The staff has become just like family. They call if we are late just to make sure we are ok. Always feel safe when staying.
    With the new undated rooms and lobby it's all fresh and clean feeling. We love it !

    Posted byHotelStaff
    June 16, 2016
    Thank you for giving our hotel and staff this great review. We do consider you our family as well, and hope to have many more years with you at our hotel!!!!! Sandy H Operations Manager
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    A really nice place to stay

    By

    June 11, 2016

    club

    The only thing lacking was a pool. They could use another grill cabana or two. The one is too small for the size of occupancy, but it is nice to have it anyway. You just have to get there early enough to be in front of the line.

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