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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.3

    based on 424 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    424reviews

    • 5 Stars
      239
    • 4 Stars
      126
    • 3 Stars
      30
    • 2 Stars
      21
    • 1 Stars
      8

    Right at Home

    By

    April 29, 2017

    club

    Definitely a great place to stay where you feel as if you're at home. Definitely recommend it to everyone. Also, their parking was very limited but very secure.

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    Excellent location, clean rooms and friendly staff

    By

    April 28, 2017

    Stayed there for three days with my family (2 kids and a small dog). It is conveniently located to the museums and there are a lot of places around to eat and drink.
    The dog walking area is small, if you have a big dog it might be a problem. It worked fine for us.

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    Good value

    By

    April 26, 2017

    The rooms are good value if your going to stay for a few nights and use the kitchen. It's like a one bedroom apartment. Also close to some restaurants

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    Clean, comfy and good location

    By

    April 21, 2017

    Very happy with my stay. The location was perfect, 2 bedroom suite had a lot of space, very clean and useful kitchen.

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    Family holiday

    By

    April 21, 2017

    club

    I have to say I was completely disappointed with this Candlewood suite. I booked because the other hotels in the chain are usually fine. Unfortunately the room was dirty, lots of the towels had holes in them, we had to ask for bedding for the sofa bed and it just felt unwelcoming

    Be aware that for "environmental" reasons apparently, the rooms are only cleaned once a week, so over our 4 night stay we had to empty the bins and take them down the corridor ourselves, ask for toilet roll at reception and I had to clean the sinks with a flannel !! I wish we hadn't wasted 209 CAD a night in this place there are better places in the area that also provide breakfast

    We stayed in Canada for two weeks and stayed also in Staybridge and Holiday inns which were all great. This hotel completely lets down IHG

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    Senior travel conseiller

    By

    April 21, 2017

    club

    Front desk should learn how to greet mêmbers when they come late night . Person was busy was TV and was in own little world .

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    In general, no suprises

    By

    April 20, 2017

    All basically the same, comfortable and clean.

    Always find one front desk person that gives me more service then others. Then I deal with this person. But overall always someone at the front desk ready to help.

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    great service

    By

    April 20, 2017

    Nice service , room is clean. Location is convenient, not far from China town.

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    13th floor suite

    By

    April 19, 2017

    platinumelite

    Guest room/suite on 13th floor was spacious with a full kitchen, including extra unexpected appliances like a dishwasher, garbage disposal, and toaster. Felt at home in suite, which is setup like a 1 bedroom apartment. The room could benefit from some preventive maintenance, touch-up painting, more thorough/detailed cleaning, but it wasn't dirty. Additional electrical outlets in bedroom would be appreciated. Business center was closed. Didn't use lending locker, but it looked well stocked.

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    Good location downtown.

    By

    April 17, 2017

    club

    Good location, parking underneath. Spotty internet but very helpful staff.

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    Mtl

    By

    April 13, 2017

    club

    Large rooms. Very roomy excellent price. Staff very friendly

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    Great stay

    By

    April 11, 2017

    platinumelite

    No issues. Good rate for location. Allowed us to leave our baggage in a locked area when we showed up many hours early for check in

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