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  • 1 877 CANDLEWOOD
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About our Hotel

Location: Downtown/City Center

  • Location: Downtown/City Center
  • Closest City: MIDTOWN MANHATTAN
  • Distance From Hotel: 0.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 12:00 PM

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum check-in age: 18

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:10
  • Service Animals Allowed

Languages

Languages

  1. English

Pet Policy

Pet Policy

Pets allowed with nonrefundable fee. 75.00 for 1 to 6 nights and 150.00 for 7 or more nights. Each pet must weigh less than 75lbs. Pet agreement must be signed at check in. Record of complete up to date vaccinations required. Call hotel for details.
Pet deposit amount  75.00  USD  per stay

Parking

Parking

  • Car Parking Available
  • Valet parking is available off premises for $55 USD per day with no in and out privileges.
  • Valet parking fee  ( 55.0 USD )

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Suites

Facility

Facility

  • Total number of rooms:188
  • Total number of suites:188
  • Total number of rooms with only one bed:188
  • Total number of non-smoking rooms:188
  • Total number of rooms for the physically challenged:10
  • Interior corridor
  • Total number of floors:32
Let our Times Square Hotel be your Home Away From Home Located at the "Crossroads of America", the new, all-suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to "the Big Apple" for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip
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Let our Times Square Hotel be your Home Away From Home Located at the "Crossroads of America", the new, all-suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to "the Big Apple" for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center, Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace and free high-speed, wireless Internet access. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers a free 24-hour fitness center. We are a 100% non smoking hotel. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. Check out our great, extended stay New York City hotel deals.
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Features
Our all-suites hotel features suites with comfortable plush bedding, a fully equipped kitchens which include a refrigerator, stovetop, microwave, dishwasher, cookware, dishes and utensils, a spacious workspace and complimentary high-speed Internet access. This unique Candlewood Suites is an excellent and economical value compared to other hotels in the Times Square area.

Guest Reviews

Rated 4.1 out of 5 by 1124 reviewers.
Rated 5.0 out of 5.0 by Great service Great service since we got there, they could speak spanish and the breakfast was great, the roomservice was excellent and everyone was friendly. January 31, 2013
Rated 5.0 out of 5.0 by shower temperature Great location!. Very friendly staff. Parking very easy. Room was comfortable. Only problem was the shower- great size and clean, but when used the temperature of the water would fluctuate between scalding and cold. Could not reach a comfortable position- thus a very quick shower. this was room 4406. January 28, 2013
Rated 4.0 out of 5.0 by Great Location! Beautiful hotel with great location to Broadway shows and time square area. The Priority Club check in was slower than I would expect though. They had 1 person handling Priority Club, and 3 people handling the rest. The others were sailing through the line much quicker than Priority Club. January 28, 2013
Rated 5.0 out of 5.0 by The most comfortable bed The room was spotless. The bed was the best ever. The location cannot be beat. If you are planning to stay in New York in Times Square this should be you number one choice. January 27, 2013
Rated 5.0 out of 5.0 by Best way to celebrate 18th birthday Best staff ever. Helped us get hockey tickets at the last minute. Wished my daughter "Happy Birthday" many times. Took excellent care of the cake that we needed to store to be able to get it to the airport when leaving. Showers were nice and warm and the overall experience was great. Only negative is a crack in the window that did hinder the view of Times Square a little but minor detail overall. Would stay here again in a heartbeat. January 27, 2013
Rated 5.0 out of 5.0 by Weekend in Timesquare We spent a day in nyc timesquare walking around engoying the sights went to a show in the soho section of nyc check in the hotel at 500 they gave us a corner room overlooking timesquare because our room was not availible the hotel manger was very accomodating the room was very up to date clean i would stay he again when in nyc January 27, 2013
Rated 5.0 out of 5.0 by Great Acces to the City I just had a three-day weekend at the Crowne Plaza and was joined by my daughter and grandchild for a memorable holiday in the City. The hotel is ideally located for connection by taxi, subway and foot travel to all the venues we were interested in, including MOMA, Empire State Building, FAO Schwartz, Central Park, Museum of Natural History, Broadway theatres, restaurants, etc. Rooms were well appointed and we had no problem finding adjoining rooms with a great view of the city. The hotel lobby is bustling, but staff were very accessible and accommodating. We also appreciated the extensive fitness center with free access for priority club members. This is a trip we will do again! January 27, 2013
Rated 5.0 out of 5.0 The Best place you can stay if you're visiting Times Square Hotel Staff takes good care of your needs. Close to everything you want to do. Rooms very comfortable and quite! I'll be back! January 26, 2013
Rated 4.0 out of 5.0 by Business stay at Crowne Plaza Times Square This hotel is very close to my office and is therefore a natural choice. The benefit of being able to use the gym is a definte plus point for me. The staff are very helpful and joining the rewards program is very easy. January 25, 2013
Rated 2.0 out of 5.0 by Good location but Room was not up to par I have stayed at this propery many times and was very disappointed in the room. Being a platinum member I would expect to get one of the nicer rooms. Instead I got a room with no hot water, a tub that was refinished but have refinish peeling off. I was only there a couple of nights, if my staty was longer I would have requested another room. January 24, 2013
Rated 5.0 out of 5.0 by Excellent stay, great location My husband and I came to stay for a business trip. In our free time, we found lots of places to go within walking distance from the hotel. The staff was extremely helpful as well. They let us store our bags until our room was ready (allowed us to check in early too.) They also let us store our bags after we checked out until we had to leave for the airport. Our room was fantastic with a great view. We tried room service and we were pleasantly surprised. Our food arrived in 20 minutes and it was really good! What was supposed to be a boring business trip turned into a romantic getaway weekend for us because we enjoyed the hotel so much. We'll be back! January 24, 2013
Rated 5.0 out of 5.0 by Wonderful hotel Stayed for 5 nights here last week after flying in from Australia with my 16 year old son. We had a double double room and we could not have been happier. Certainly large enough , spotless, comfortable beds , excellent in-house movie choices and a very functional bathroom. The maids attended to the rooms in the morning which is a real bonus when you stay this long as we tend to go out and come back in the afternoon and that is not when you need the room to be made up so it worked well for us. We used in room dining twice and the quality of the food really was very good. Room temperature was fine when I worked out how to set the A/C properly. The room was on the 43rd floor so noise not an issue. I used the gym twice and again an excellent amenity. Can't beat the location. Recommended. January 23, 2013
Rated 4.0 out of 5.0 by Ideally situated, best comfortable beds Lovely hotel and great location. Did not dine here but dining area appeared busy. Only downsides were the condition of the bathroom, very tired with mould stained sealant around the sink which was quite visible when looking in the mirror which I found off putting. The bath enamelling was peeling and floated in the bath water. Although we were a party of four, room service only catered for two and had to request extra toiletries and beverages on more than one occasion . For a hotel of this calibre, it was disappointing to have paper cups and powdered cream, milk was refused when requested unless willing to pay for it. January 23, 2013
Rated 2.0 out of 5.0 by Poor customer service, below average room. The only positive things I can say about this hotel is it's location and fitness center which was free for Priority Club members. Staff was generally not helpful (except the initial clerk who checked us in). The shower would only put out luke warm water while the sink would burn your hands. Asked twice for someone to check the shower but it never happened. Also was unable to control room temperature, room was always too hot (it was December). Only solution I was given was to open a window (and listen to Times Square noise all night) or they would give me a fan (room too small for a fan with 4 people in it). I was told at check in that I would have to pay a fee to business center to print boarding passes so to use the concierge. When I went to the concierge desk it was closed. A manager said that any front desk clerk would help me. After waiting in line for 20 minutes, the desk clerk refused to help me and told me to go to the business center. Of course by then the manager was nowhere to be found. I did use the business center and was not charged. I would have done that in the first place if I would have been given the correct info to begin with. Dooman at the front door stands and watches while wife and kids struggle to open the door in the wind while carrying bags and luggage. I asked why the "doorman" wouldn't open the door. He said he was only there to hail cabs for people. We were very disappointed with this hotel. I suggest staying elsewhere. January 23, 2013
Rated 3.0 out of 5.0 by Front Office service is not good Slow check-in process and readiness for room. Provided a room key that the room has already been occupied by another hotel guest. January 22, 2013
Rated 4.0 out of 5.0 by Good Value for Location Hoping to stay again, very easy to get to a number of places in Midtown, but expect noisy evenings if on teh lower floors. Granted, it IS Times Square, but black-out curtains in the guestrooms would be appreciated. January 22, 2013
Rated 5.0 out of 5.0 by Great experience Clean and comfortable. Amazing view from the room. Friendly staff January 20, 2013
Rated 5.0 out of 5.0 by Wonderful Stayed last week, everything was top notch. Check-in was easy, front desk was professional, and room was spotless. First rate stay and very convenient location. January 19, 2013
Rated 5.0 out of 5.0 by First time to NYC couldn't have been better!! The Crowne Plaza hotel was amazing!! All the staff members were great, the hotel was in a great location and we had no problems during our stay!! The room was a perfect size and had everything we could have asked for! This hotel helped to make our first time trip to NYC memorable!! The only recommendation I have is to allow for the air to be turned down lower!! We like to sleep with our room around 63 degrees!! January 19, 2013
Rated 4.0 out of 5.0 by Tenth Anniversary "Bucket List" My wife and I discussed last summer how to celebrate our tenth anniversary in January. We decided we wanted to come to New York and attend an opera at the Met. Our travel agent booked us at the Crowne Plaze Times Square due to our wonderful stay at the Crowne Plaza in Heidelberg, Germany, some years ago. We were not disappointed. The personnel at the hotel could not have been more helpful, the food was great, and the room was comfortable and clean. We could see Times Square from our room. We saw Turandot and were overwhelmed. The only negative was that our corner room was located next to the service elevators, but that was offset by the wonderful view. Also, at times, the lobby and elevators were very crowded, but that was probably due more to the proximity to Times Square and the popularity of the hotel. January 19, 2013
Rated 1.0 out of 5.0 by shuttle Note that the staff should tell you to simply take the cab to Laguardia airport rather then booking the shuttle since it's the same price. I found this out when we booked a shuttle for about $42 which they booked 4 hours prior to our flight!! Needless to say we didn't catch the shuttle and had to take the cab, whcih cost the same with tip so why would they even book the shuttle and not suggest to take the cab?? The staff said they would request a credit and haven't heard back. I guess I will have to follow up. January 19, 2013
Rated 5.0 out of 5.0 by Wonderful Hotel in the heart of Times Square My husband and I had a wonderful stay at this hotel. We were able to check in early and the room was nice. We had an upper floor corner room with great big windows. The room was clean and there was plenty of space. The only improvement would be the need for new pillows, the pillows were quite lumpy and soft ..other than that totally satisfied with the hotel. Great location as well. January 18, 2013
Rated 4.0 out of 5.0 by Nice stay The Hotel is greate if you have a room with view on to Time Square. We have spend the third time in this location and we would join it again. The only thing we have missed is a bad tube because of the cold weahter it would bi nice to warm up. January 18, 2013
Rated 3.0 out of 5.0 by OK, Not Great for Platinum members Got upgraded to an OK room that would have been avg at any other hotel. Didn't have snack package for Platinum members and was treated like a regular customer. Other holiday inn chain hotels go out of their way to make platinum members comfortable. January 17, 2013
Rated 5.0 out of 5.0 by great experience room was kept clean. the staff noticed we drink tea and made sure we always had them in the room. quiet at night. able to walk to all the theater. i have already recommended this hotel to my friends who will be traveling to new york January 17, 2013
Rated 5.0 out of 5.0 by Best Yet I have stayed at a number on the more upscale Times Square area hotels. I am in NY quite often for shows etc. By far our stay at the Crowne was the best yet. I very honestly could not find anything negative to say about the stay. I was very impressed and pleased with all aspects of the hotel. The Crowne will now be my "go to " hotel when staying in that area... January 17, 2013
Rated 5.0 out of 5.0 by Another Excellent New Year's Timeframe Stay Priority Club Checkin is a breeze. Great service, good quality control for everything considering it's so busy around new year's eve timeframe. Management made us feel welcome and safe. I cannot say that for other hotels in Times Square that we stayed in. This is our 3rd time in a row for New Year's Eve. January 17, 2013
Rated 5.0 out of 5.0 by New Year's Eve Great place to stay, even if you arrive a few minutes from the new Year. Good service and the best of all is its location, Times Square!! January 16, 2013
Rated 5.0 out of 5.0 by Just Chillin In NYC We have made 15 trips to NYC from the UK, but have never stayed in the Crowne Plaza before. So comparing it to the other hotels it was top class ! Fantastic location to subway stations and theatres. From the moment we walked in to the moment we left the staff treated us like royalty. Our room on the 20th floor was lovely and was kept clean and tidy by our maid called Joan. She was a star always had a smile and seemed very happy in her work. We will book the hotel again when we visit NYC and will recommend it to friends who visit NYC. Well done folks ........ Top Class ! January 16, 2013
Rated 4.0 out of 5.0 by weekend 1/4-1/6 Nice to be right in Times Square. 28th floor over looking it all. Wonderful view. The only problem we had was with the hot water in the shower, we had to let the shower water run for at least 15 minutes to get warm not hot water. We ate at the hotel restaurant which was pricey but then again its New York. Yogurt, 2 oatmeals, and a french toast with 4 small orange juices $120.00.Didn't eat there again. Found other places that were pricey too for breakfast but we got large portions to big to finish .Staff found us tickets 3 hours before show to JERSEY BOYS at a great price, this completed our stay in NYC after a weekend of sight seeing. I enjoyed the Crowne Plaza overall. January 16, 2013
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