Rated 4.3 out of 5 by 154
Rated 5.0 out of 5.0 by BERAM Nice hotel
Nice and clean hotel with very serviceminded reception staff. A special thanks to Natasha who guided us to very good restaurants.
September 22, 2013
Rated 4.0 out of 5.0 by Maineiac76 Good mid town location
Enjoyed my weekend stay. Convenient mid town location. Staff were very friendly and helpful. Had a problem with the tv, was resolved quickly. Price was good considering location. Would stay there again.
September 12, 2013
Rated 5.0 out of 5.0 by FredsterUK Great Location, Great Hotel
Stayed at the hotel for 3 nights, staff at reception made check in very quick and easy and were more than happy to offer advice. Room was in great condition with top class facilities. Would most certainly consider staying again.
September 11, 2013
Rated 2.0 out of 5.0 by Sion A.C is really noisy
As one that is sensitive to noise, the A.C in the rooms is terrible.
After several tries to fix the noise, move to different rooms - no joy.
It is unpleasant to leave it open during night or simply stay in the room when the A.C is turned on..
I believe that this is because of the poor design of the hotel where the compressor is within in the rooms.
Too bad, as the hotel is sweet and cosy and in good location.
September 3, 2013
Rated 2.0 out of 5.0 by Natalya023 Horrible
Overall the room was nice. But the walls are paper
Thin and we could hear the drunk guests next
Door at 4am screaming and cursing. Then again
At 7 am vomiting and punching things. We did
Complain but got no resolution other than he is
Checking out today. Then the next night heard
A baby crying all night. No sleep for 2 nights!!
Oh and restaurant was closed due to renovation
But was not informed that until after check-in.
September 1, 2013
Rated 4.0 out of 5.0 by Hoops11 Great Hotel
What a great time we have in New York, but even better is going back to a clean, roomy and comfortable hotel. Subway system just down at the end of the block - which can take you straight up to Time Square or downtown. Will stay hear again!
August 28, 2013
Rated 5.0 out of 5.0 by pollywog Friendly, helpful staff and lovely accommodations at a great price!
The whole staff was warm, helpful, and kind, and the room itself was lovely and clean. We had a great stay.
August 22, 2013
Rated 5.0 out of 5.0 by Thierry75 Nice room, nice design
Very good choice for a short stay, between Greenwhich and times square Central Park (20 minutes walk south or north).
August 22, 2013
Rated 5.0 out of 5.0 by PBS1914 Customer Service Was Great
The hotel was in a good location and very quiet. The customer service was immaculate. Thank you! I would definitely stay here again.
August 20, 2013
Rated 4.0 out of 5.0 by Suzukim Location highly recommended
We stayed one week in August, 2013. Hotel room is good, well house-keeped. Flat TV is Japanese brand, sharp screen quality.
Indigo in Chelsea locates at the center of flower district which means that there are many flower wholesale shops on both sides of the street. You can enjoy beautiful color of flowres and its varaiety kinds of flowers. Isn't it nice !! Good eating and dining places are located near by. Night is quiet and you can sleep without disturbance. Last thing we felt good is location of subway stations. Those are located close to the hotel. That's all for now.
August 20, 2013
Rated 3.0 out of 5.0 by edulaguna Third Time's a Dissappointment
I've stayed at the Hotel indigo Chelsea before and really enjoyed it. Thus on my most recent trip to NYC I booked here since it was strategically located and I love the rooftop bar. Unfortunately, this time the restaurant was not operating and neither was one of the elevators much of the time. And I guess on my previous visits it did not rain because when one morning it did on this stay, I was shocked when I asked the hotel for a loaner umbrella and they informed they had none. An upscale "boutique" hotel in NYC that doesn't have loaner umbrellas? Its a big deal in the city if it rains. The staff seemed to shrug it all off. I'm sure I'll give this property another chance and hopefully next time some of these issues will be resolved.
August 19, 2013
Rated 4.0 out of 5.0 by MaggieMeL2013 Comfortable Room
Would stay again
Room comfortable , good linens
No restaurant / bar or room service and in the flower district so street is dark at night if you want to walk around
August 19, 2013
Rated 5.0 out of 5.0 by inouebae Great experience
I stayed at the hotel Indigo for two nights in August and it was a pleasing experience. The staff was kind and generous. They provided a room that has great view of NYC. The hotel is located conveniently in the middle of Chelsea. There are two subway lines near the hotel, so it was accessible. The price was not cheap, but overall, I satisfy with the service they provided.
August 15, 2013
Rated 5.0 out of 5.0 by LameLeftfootLainey Chelsea gem!
Arturo was very friendly and welcoming during my check in. Later, after I injured my foot on those mean NYC streets, he and the staff were all very nice with offers of assistance during the rest of my (unexpectedly extended) stay. If only cabbies were so accommodating....ah well! I was able to open my window at night without hearing all the city noise which was an unexpected and very pleasant surprise. I look forward to my next stay in September.
August 10, 2013
Rated 5.0 out of 5.0 by Josh2814 Great Stay
Amazing Staff. Hotel was up to date. The front desk assisted with all my needs.
August 5, 2013
Rated 4.0 out of 5.0 by RoseO NYC Hidden Gem
The room is ideal, hardwood floors, great bed, modern bathroom, etc. Staff is friendly, engaging, helpful, and well presented. Will definitely stay here again. A hidden gem in NYC.
August 3, 2013
Rated 5.0 out of 5.0 by BoyBravo Wedding Delight
I was running very late to a wedding the day of check in. When I got there I was told by the manager that check in was at 3pm, and they had no rooms available....it was 1:30pm. When I explained that I had a wedding and was being picked up in a half hour, the manager proceeded to repeat that check in was at 3pm. She wasn't budging from her pre rehearsed line, and didn't think much outside the box. That was when Jay, front desk associate stepped in, called housekeeping, and he found me a room. If you ask me, he should have been the manager, not her. He handled the situation with amazing customer service skills, and really helped me out. Everyone else at the property was very accommodating, and made me feel at home. I will stay here whenever possible on my next trips to NYC.
July 28, 2013
Rated 5.0 out of 5.0 by Noelanies Hip, Quiet and Comfortable
While this is not quite in Chelsea, it is close , and central to restaurants, shows and Chelsea Piers. The room was really nice (although 2 robes for 2 people would have been nice :-) and very quiet.
The staff were very professional, friendly and knowledgeable about the area.
I would definitely recommend it to friends and family.
July 27, 2013
Rated 5.0 out of 5.0 by BabyLogan The perfect stay!!!
As a IHG Platinum member, I get to stay at multiple locations around the World... This hotel is probably one of my new favorite locations -- EXCELLENT staff! Hands down, show be staying at the Indigo (Chelsea) during future trips to NYC. Special thanks to Jay and the WHOLE staff for a job WELL done. My housekeeper, Alba did an OUTSTANDING job... The room was spotless, each and single day.
July 23, 2013
Rated 2.0 out of 5.0 by cherip2204 air conditioner
I booked two king suites, one was fine and the stars above don't reflect that room. the other was not fine. The TV and air conditioner did not work and were not fixed to working condition during the stay.
I was credited $100.00 off the total bill, but it was a miserable night in an 80 degree room in July heat wave.
July 22, 2013
Rated 4.0 out of 5.0 by Guest8595985 Great Hotel!
Stayed at this hotel. Awesome design, location, and value. Although this is a non-smoking hotel, our room was next to a chronic smoker which dampened the experience. However management was very accommodating. Would highly recommend this hotel and will definitely stay here again!
July 21, 2013
Rated 5.0 out of 5.0 by buzzln A great value in NYC
Everyone on the staff that we encountered was super friendly and helpful. Comfortable and centrally located - and a great value for an urban hotel.
July 12, 2013
Rated 3.0 out of 5.0 by Pablita30 Comfortable Room but not great service
The Room was big and very clean.
The service was not too good... in my three day stay I was not able to get the phone to work nor the coffee machine.. I asked reception to send someone to room but it never got fixed.
The location is very central but there are no restaurants nor coffee shops close by.
In general it is a good hotel but I think it could use better service.
July 11, 2013
Rated 5.0 out of 5.0 by Kevin2897 Great Stay
I will always recommend this Hotel. Staff was great and service as always.
July 9, 2013
Rated 4.0 out of 5.0 by CalTravels Great place in Midtown
Very close to subway, very clean and modern inside (hardwood floors in room).
Gym is small and cramped, no place to stretch on the floor
July 3, 2013
Rated 5.0 out of 5.0 by 2wanda Pleasant Surprise
I purchased one night at Hotel Indigo with points and was thrilled with my choice. We needed to be in this neighborhood so the location was perfect. The room was clean and styled nicely. Bed comfy and bathroom very stylish and clean. The winning points go to Mar and Natasha at the Front Desk who were helpful, cheerful, kind and accommodating. We were very happy with our brief stay and would stay again.
June 21, 2013
Rated 2.0 out of 5.0 by GF123 great hotel bad manager
I redeemed points at this hotel in NYC and it has the look and feel of an Indigo. This is not always the case with this brand (see review of Rhaway NJ Indigo). The hotel is located near Penn. Station NYC and this allows great access in and out of the city as well as trasnsit around the city via rail and subway. Just a short ride from EWR via the NJ transit train and short 4 block walk or via the Airtrain at JFK. Coming from LGA will require a cab or very long subway ride. Also there are "express" buses but these are impacted by the famous NYC traffic and not consistent, but they are cheep.
As some one who statys at hotels alot I would like to start with some positives. The hotel is clean, well kept and has that hip look of the Indigo brand. The room was well decorated and felt very comfortable, it gives you a nice place to duck in from the hustle and bustle of The City. If you want a quiet room try and get one at the rear of the building the view is not great but you wont hear the taxis and street traffic, however the front of the hotel is not really that bad as it is not located on a main street.
One small down side is the attention to detail. I looked on the phone and had an important fax sent to the number listed on the insert card that is placed in the phone. I check out and go down stairs expecting my fax to be at the front desk. Well that fax number seems to have been out of order for a very long time. I enquire as to what the problem is with the number has it changed. Well it seems that the number is in order but the fax is dead and has been dead for a long time. The front desk person gose on about how it is not his fault and the management is aware but has not fixed the fax in some time. OK folks this is 2013 a really good fax machine is <$200 at so many places with in 3 blocks it is ridiculous. This and the desk cleark's reaction and blame to management. After obtaining the document I email it to the desk clerk after explaining to me how fax is old technology. I am now running late for my train to Boston. He cant print PDF files so much for 21st century technology. After seeking to a manager on duty it is clear that he has no apology does not seem really to care. So I see this as a warning Will Robinson moment. The management does not seem engaged in the service industry but seems more interested in running a hip and cool hotel and skimping on the details. Recommendations stay but proceed with caution if you have a problem you may really have a problem good thing mine was not a really big deal.
June 19, 2013
Rated 5.0 out of 5.0 by twohappydogs Outstanding customer service
We really enjoyed our stay there recently. Rooms are standard NYC size but very clean and comfortable. The property receives an excellent 5 star review because of the outstanding customer service displayed by all employees. We were very impressed with the entire staff who strived to make our stay the very best. Notably, Arturo, Jay and Natasha at Front Desk and Corey as Concierge really made our visit amazing. Very pet friendly!!
June 18, 2013
Rated 3.0 out of 5.0 by Treeblood Nice but . . .
This was the single most expensive room I have ever stayed in due to an error using another booking system and the manager not being willing to help me out.
Hotel is fine.
Decor is fine.
Room is small but fine.
Location is fine.
My whole experience was soured because I could not get help on my reservation and so, I ate the cost and just determined to never stay here again. The best thing was a $30 credit for the in-room mini-bar.
June 17, 2013
Rated 5.0 out of 5.0 by terah7 Great Hotel
We stayed here for two nights during our recent trip to NYC. I heard of the hotel through a friend and was not disappointed. The staff was extremely curious and nice. The room was modern and spacious (I know comments have been made about the size of the rooms but there were four of us in one room and we had more than enough space to navigate). We will definitely stay here again!
June 11, 2013