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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.3

    based on 958 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    958reviews

    • 5 Stars
      576
    • 4 Stars
      247
    • 3 Stars
      62
    • 2 Stars
      37
    • 1 Stars
      36

    Great place

    By

    March 21, 2017

    club

    I had a very pleasurable experience here. The location was great. The staff was very nice and helpful. The room was very cozy.

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    Hot and cold

    By

    March 18, 2017

    club

    Very clean room
    - Room was set to 85 degrees
    Thermostat easy to adjust
    - Heat/AC unit didn't work
    Maintenance fixed the unit very quickly
    In-hotel convenience store had a variety of food and sundry items
    - No aspirin or pain reliever of any kind
    Staff was very friendly about their lack of supply
    - Only gave me directions to a Duane Reade instead of looking to stock the shop.

    Overall, it was a very odd mix of good and bad.

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    Good Value and cleanliness at its best

    By

    March 14, 2017

    I recommend this hotel to anyone looking for a small hotel in the heart of the city. It has all the conveniences of a full kitchen as well as a very clean environment.

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    friendly staff

    By

    March 14, 2017

    platinumelite

    Staff was great but the property was undergoing some changes

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    Great Stay

    By

    March 12, 2017

    platinumelite

    Highly recommend this property. Great value and location.

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    教育不足

    By

    March 05, 2017

    部屋は期待通りであるが、会員向けのサービス教育がされていない。
    チェックインの時に、Spire Eliteのカードを提示してもその様なステイタスとの認識もなく、挙句にはクレジットカードと間違える始末。
    会員としての扱いもなく、非常に驚いた。
    当該ホテルだけでなく、今回のアメリカ出張では全てのホテルで『Spire Elite』の会員カードを『クレジットカード』と間違えていた。
    ホテルだけの問題でなく、ihgグループの運営会社自体の問題。
    これからihgグループ施設の使用自体を考えさせられる。

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    My Candlewood Stay

    By

    March 05, 2017

    Some staff know me and it's a warm welcome. The rooms are great, what else can you say about them. My biggest concerns are shower head and water pressure. Which sometimes are OK. The other item are the pillows which are good. Not sure why we don't have popcorn in microwave anymore but that's OK.

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    My stay was very average

    By

    March 03, 2017

    I was a bit disappointed with the service and very long wait to check in. Staff was very average and could have done a better job with guest services. Also, I was given a room right across from a construction site.

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    Horrible Management and Filthy

    By

    March 02, 2017

    I don't understand why the hotel remains Dirty. TV not working channels, No phone, Continual Smoking, Sink Clogged and many horrible problems. New staff and the hotel GM is Bad.

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    Not what it used to be

    By

    March 02, 2017

    platinumelite

    The condition of the hotel has deteriorated. We have been staying here since the hotel opened a few years ago. It has not been maintained well. We had our entire team there - over 10 rooms - for a trade show and every room encountered problems. Some major, some minor.

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    Great Value but Amazing Staff

    By

    March 02, 2017

    While the hotel is in renovation and the rooms have areas of opportunity, the service by it staff is just amazing; Service is what saves this hotel currently.
    Front Desk Staff member Soliman, has the best understanding of what Customer Experience is and is definitely Mgmnt material. He is one to take care of things immediately, always in pro of Customer Service.
    Once renovation is complete, Im sure this will be a superb place!!
    Would return to hotel just because of service offered by staff.

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    Convenient location and comfortable stay

    By

    February 26, 2017

    Staff was very friendly and the greetings cheered up the tired soul. Rooms were updated and clean with nice quality pillows

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