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    Candlewood Suites Syracuse-Airport

    Guests Love Syracuse Hotel's Convenient Location

    Situated in upstate New York, the Candlewood Suites® Syracuse - Airport hotel's location is perfect for easy travel. Steeped in tradition and a strong community feel, Syracuse was ranked fourth by Forbes for the top 10 places to raise a family.

    Business travelers enjoy a quick commute from this hotel's airport location in Syracuse, New York. The hotel's guests can use nearby I-81 and I-90 to travel to business destinations and catch a flight from Hancock International Airport (SYR), located right next door. In addition, the hotel is only minutes from the downtown area, where businesses like C&S, Halsted Communications and BMS are located.

    This hotel's location in Syracuse, New York also provides guests with plenty of entertainment options. The Carrier Dome is one of Syracuse University's athletic facilities and is located nearby in Syracuse, New York. The hotel's guests can attend a basketball game or another exciting event at the facility. The Landmark Theatre is located just five miles from the hotel and combines contemporary entertainment with elegant, ornate decor.

    Guests of the Candlewood Suites® Syracuse - Airport hotel can use the complimentary shuttle service to get to nearby businesses or the airport. An on-site Business Center, a 24-hour Fitness Center and an outdoor barbecue grill area are just a few of the hotel amenities that help you to "Consider Us Home." Book today!

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    Quick Info

    Highlights

    • On-site Guest Self-Laundry Facilities
    • Housekeeping Full Service
    • Standard Wireless Internet service is free for all members
    • On-site Fitness Center Available
    Pets Welcome

    It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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    Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.

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    Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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    The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.

    Getting Here

    Candlewood Suites Syracuse-Airport
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.4

    based on 354 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    354reviews

    • 5 Stars
      236
    • 4 Stars
      68
    • 3 Stars
      22
    • 2 Stars
      12
    • 1 Stars
      16

    Shuttle service was denied

    By

    August 17, 2016

    club

    Main issue - when I called for the shuttle to pick me up, which I was assured would be there even with my late flight arrival (near midnight), I was told to call a cab, as the shuttle driver went home. Another couple was told that the shuttle would be there, and if it wasn't, they would be reimbursed for a cab. I was never told that it might not be there, and when I was told it wouldn't, I was never told I would be reimbursed for a cab. Basically, the promise, and the reason for my stay being the shuttle, was non-existent, and no apologies were made for it. Very poor customer service, and felt dooped, just to get me to choose their hotel. All promises were off once I paid for my stay. Shuttle was not guaranteed, though I was promised I would receive the service. If you don't need shuttle service, then okay. Though the hair dryer didn't work, and wasn't the best of rooms. I contacted the hotel after my flight with my complaint, and never received a reply.

    Posted byHotelStaff
    August 20, 2016
    Ann f, I sincerely apologize in the miscommunication with the shuttle service. I have spoken with my team about the importance of being very clear on our shuttle service and what the package entails. I will use your review to further build my team on striving for excellence. I am hoping you can reach out to me directly and the General Manager of the property in response to not being contacted by my team, we reached out to you 8/18 via email and I want to ensure you received that.
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    Visit to Syracuse

    By

    August 11, 2016

    Excellent location, clean, friendly staff, Room as a good size with kitchenette, bathroom was a good size and clean

    Posted byHotelStaff
    August 15, 2016
    Bruce007, Thank you for taking the time to give our "home away from home" a four star review! I am glad you enjoyed our amenities and team! We look forward to accommodating you the next time you are in town!
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    Exceptional Service

    By

    August 08, 2016

    The staff goes above and beyond every time. Marissa Z is very efficient and even when there is a line of people to check in our she is juggling a telephone reservation she checks me in effectively. If for some reason I got through the check in process without speaking to her she will call my room to ensure I had a good weekend and safe trip to Syracuse. Meg goes out of her way to include me in guest outings. Making sure that I am not only aware of the dates and times but making shuttle service is provided if I need it. If I cannot make the cook out or "National Day Give Aways" she always sets one aside or leaves it in my room. These girls are on the ball and I recommend this property to all my colleagues.

    Posted byHotelStaff
    August 15, 2016
    NthEstrnAmblce, Thank you so much for such an exceptional review! Marissa Z & Meg are great assets to our team and will appreciate such a raving review! Being able to multitask and take care of our guests 100% at the same time is something we strive for! I am so happy to hear that our team makes it your home away from home. We look forward to seeing you each week! Thank you,
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    Very comfortable stay and good price

    By

    August 03, 2016

    club

    Would stay again and recommend to others. Internet could of been alittle faster but I'm not to disappointed considering other hotels wifi speeds. The stay was very comfortable for my guest and I.

    Posted byHotelStaff
    August 07, 2016
    Spaldo21, A comfortable stay is what we strive for as your home away from home! Thank you so much for your recommendation and 5 STAR review! I apologize for your internet service, we just recently upgraded to a new system so I will definitely have our maintenance team take a look to see if there is anything we can be doing to prevent this is the future! We look forward to accommodating you again in the future the next time you are in the Syracuse area!
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