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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    87%
    Recommend This Property

    Overall Experience

    4.3

    based on 213 reviews
    87%
    Recommend This Property

    Ratings Breakdown

    213reviews

    • 5 Stars
      132
    • 4 Stars
      44
    • 3 Stars
      12
    • 2 Stars
      12
    • 1 Stars
      13

    Roaches in My Extremely Smokey Room

    By

    May 28, 2017

    After checking in, I entered into my "non-smoking" room that had an overwhelming odor of smoke and 2 huge roaches crawling on the walls. I took a video and picture of the roaches and showed them to the front desk, and demanded another room. They were not apologetic or sympathetic at all. I was bothering this front desk clerk with my request for a new room. She gave it to me, and finally said, "that's gross." I did not get any concession, upgrade, extra points to my reward account, or my money back. That is poor customer service. Besides that, this hotel needs an update/remodel. The carpet throughout is old and smelly, it needs painting, all upholstery exposed to smoke over the years needs replacing, and many areas need repainting. I would never stay here again.

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    Rude staff

    By

    May 25, 2017

    platinumelite

    Price booked and price charged was over one hundred more for the five days and staff would do nothing even when showing my boss receipt

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    A nice overnight stay...

    By

    May 23, 2017

    Didn't have time to explore all that this property has to offer, but it ranks up there at the top of the many Candlewood properties I've visited! Friendly staff and comfy room.

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    Thank You Candlewood Suites Staff!

    By

    May 21, 2017

    Rooms were clean and peaceful. Always enjoying catching up on work when I stay here.

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    Clean and comfortable.

    By

    May 21, 2017

    club

    Clean and comfortable. Was very quiet. Staff was friendly. Wish there had been a luggage cart available on checkout.

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    Nice Room

    By

    May 15, 2017

    platinumelite

    The room was really nice, the hallway is a bit loud but they provide you ear plugs. Great location near all major routes and the staff is friendly when you can find them. There was mold around the window in our room but I let the staff know when I checked out. Would be nice to have a robe in the room if you are taking recommendations.

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    The property is perfect the staff could use some work

    By

    May 13, 2017

    club

    The property is perfect, the staff could use some work. Make your reservations in advance and confirm them through the 800 number

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    Austin - Pleasure

    By

    May 09, 2017

    Enjoyed my stay - very happy with the room as well as the staffing.

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    Clean!!

    By

    May 02, 2017

    Great room great price. Good location access to 35 15 min from downtown austin

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    Candlewood Suites Round Rock

    By

    May 01, 2017

    This was a nice location close to Downtown Round Rock where there is plenty to do. It was clean and comfortable. I highly recommend this property if you are headed into this area.

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    Wonderful Staff

    By

    April 29, 2017

    Every staff member we dealt with was friendly and accommodating. Neither front desk reps nor housekeepers showed any hesitation to go out of their way for us.

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    Crime in the area

    By

    April 28, 2017

    club

    Stay some place else......... I do not know why they are forcing me to write at least 50 characters

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