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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    81%
    Recommend This Property

    Overall Experience

    4.2

    based on 293 reviews
    81%
    Recommend This Property

    Ratings Breakdown

    293reviews

    • 5 Stars
      187
    • 4 Stars
      45
    • 3 Stars
      20
    • 2 Stars
      16
    • 1 Stars
      25

    HORRIBLE CUSTOMER SERVICE

    By

    May 21, 2017

    When I checked in, I was given a room that was filthy. Had to go back down to the front desk and request a new room. Went back upstairs only to find that the room key didn't work. Waited 20 minutes for the front desk to come assist me, only to find that they also couldn't get in and offered no explanation. Then, had to wait a THIRD time to get a room....by this time my take-out was cold and I was exhausted. Finally, I got a "good" room. Complained to the front desk about my experience & was promised enough credits for a free room. I expressed that I wanted a refund but was told I had to settle for the credits. Fast forward to two months later...tried to redeem my free room but don't have enough credits. Called the hotel only to be hung up on by the front desk. (They also hung up on my fiance). Called guest relations only to find out the manager of the hotel had made false promises and gave me misinformation. Moral of the story: Never staying at an IHG brand EVER again.

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    Not bad, but not good

    By

    May 17, 2017

    club

    Clean rooms. Dark at night. Quite location if you don't mind the loud music from the club next door.

    The front desk staff could use better training on customer service.

    Avoid the pantry. The prices are WRONG (unless the manager marked them up.)

    I forgot toothpaste.. I picked up a travel size toothpaste that was labeled $1.00. I took it to the front desk to pay and was informed that it was $2.50. After bringing up the difference to the lady at the front desk she informed me that she "has to charge the higher rate even though the hotel manager had not changed the price yet."

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    close to everything

    By

    May 17, 2017

    Great coffee. Pet deposit a bit steep. Bed was nice, room was very clean and love having a kitchen

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    Spacious suite

    By

    May 10, 2017

    club

    Overall a nice place to stay. There are multiple places to put your personal items.

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    Great stay

    By

    May 04, 2017

    Great staff great hotel felt very welcome would definitely return in the future It felt like home I slept awesome the beds were very comfortable

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    No Breakfast Offered

    By

    May 03, 2017

    I was very disappointed that breakfast was not offered at this location. I must not have paid attention when booking. Breakfast would have made it a perfect stay! Everything else was excellent.

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    clean and well furnished

    By

    May 02, 2017

    club

    Clean and well furnished suite with kitchenette. Elevator a bit slow, but that was not a major problem. Air conditioning in room was loud, but worked well. Easy access from car to building.

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    Great Service/Clean

    By

    May 02, 2017

    club

    Clean rooms with great service!!! Booking was easy and took about 5 minutes. Rooms were clean and we had no issues with A/C. Everything was very clean and exceeded our standards for hotels, as we stay in quite a bit of them. I would rate this one in the top 5!!!!

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    Totally disgusting!

    By

    May 02, 2017

    club

    I was really surprised by the staff not wanting to do something about the condition of the furniture in the room. We traveled with grandchildren and were constantly concerned about the dog food on the floor and the sanitary condition of the chair in the room.

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    Clean and comfortable

    By

    May 02, 2017

    Location was good for anything you might need. The room was clean and was like an efficiency apartment that was well stocked.

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    SA visit

    By

    April 29, 2017

    club

    Trash all over the hallway on 2nd floor. Staff didn't seem to be very concerned when told about it.

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    It's okay

    By

    April 29, 2017

    Extended stay for three weeks and this place is really just okay. Nothing special and you have to stay on top of the staff to keep the place clean. Funny the first day I was there they had a big basket of fresh fruit in the lobby snack area and they never refreshed it for the entire three weeks I was there. I ended up throwing away the rotten apples for them.

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