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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    91%
    Recommend This Property

    Overall Experience

    4.4

    based on 695 reviews
    91%
    Recommend This Property

    Ratings Breakdown

    695reviews

    • 5 Stars
      449
    • 4 Stars
      158
    • 3 Stars
      35
    • 2 Stars
      29
    • 1 Stars
      24

    Undergoing rennovation - recommend staff training too

    By

    May 24, 2017

    club

    I had a poor experience at the Candlewood at OHare. While I was hoping for basic, clean accommodations near the airport, I found several problems that make it difficult for me to consider this place again. First, the shuttle service takes forever. You might get lucky if someone calls 30 minutes prior to you. While waiting watch the other hotel vans come by more frequently. Second, the service, manager included, seem too busy to worrry about customers. They must be multitasking because they do not listen. Friendly but inattentive. Third, hotel is undergoing rennovation. Don't get stuck on a floor with construction. Noisy, dusty. My room -- air/heat did not work, internet did not work, tv did not work, faucet broken, refrigerator too loud (I turned it off). Towels, basic soaps, linen, bed all good. If the staff were more accommodating, maybe the problems of this hotel could be mitigated. There are more problems, but for me that was sufficient enough to avoid.

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    Accommodating and friendly

    By

    May 23, 2017

    Staff is helpful and accommodating. Shuttle to O'Hare is reliable and efficient.

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    Great for Business travel

    By

    May 23, 2017

    The Candlewood Suites Chicago-O'Hare was affordable for Chicago business and close to the airport for travelers.

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    Overnight

    By

    May 22, 2017

    We stayed here because we had an early flight the next morning. Room was clean staff was friendly. Off-site parking facilities were really close. We'd stay again when in the area!

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    Comfortable bed and great service

    By

    May 22, 2017

    platinumelite

    Comfortable bed and great service. Thanks for the great wccomodations and free shuttle from thr airport.

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    Convenient to ORD, but smoking room...

    By

    May 19, 2017

    The suite was spacious and fairly well appointed and fairly clean, but being put into a smoking room made a brief stay before a flight an awful experience. Disappointed with the room given my IHG status...

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    Great hotel, great service

    By

    May 19, 2017

    platinumelite

    The staff here was wonderful and we enjoyed our interactions with Ashley and everyone else. We really appreciated the quick shuttle service, and the fact that they had smoking rooms. The only downside - as usual - is that the internet connection wasn't too great. Typical for hotels, yet still frustrating. We'd definitely stay here again, though.

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    Great

    By

    May 18, 2017

    Comfortable bed, clean rooms and nice staff. Shuttle is on demand. You may have to wait for the shuttle for a while sometimes.

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    Ok

    By

    May 17, 2017

    platinumelite

    Nice stove, good wi fi connection, good TV service

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    Quiet Stay and convenient

    By

    May 15, 2017

    My experience with all Candlewood has been excellent, always quiet and close to the airport. Always choose them

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    Disappointing Stay

    By

    May 15, 2017

    Very poor front desk service, which also led to a very crowded entry area. My alarm clock did not work, wake up calls did not happen on two of the five night stay, little to no recognition for Spire status and Anthony would not even discuss a late check out until the morning I needed to be ready to check out...it seemed he didn't have any time or consideration to give me. AC also went out during my stay, but they were able to get it fixed in a single day. All in all, a long week at a hotel. That being said, the price for the location can't be beat, so if you are on a budget, this hotel is more than adequate.

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    Great place to stay

    By

    May 12, 2017

    This is the 2nd time I've stayed at this location. I had a free night available and wanted to use it for a comfortable night to relax. I don't remember the gentleman's name who checked me in, but he was very polite and positive right when I walked in the door. I had originally requested staying on the first floor level, which was granted. The room was very clean, and all the amenities were nicely included, and a little welcome bag was placed on the desk for me. The only thing I would have changed about this is my room location - I was glad they were able to grant my request, but I should have asked to stay further down the hall. I kept hearing a lot of noises in the room next to me - I think it might have been the laundry room, where I kept hearing machines going on/off. I was still able to sleep comfortably. I will gladly stay at this location again for another night to relax if I get another free room available. Take advantage of staying here - it's very close to O'Hare airport. Thank you for your service Candlewood Suites.

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