Rated 3.6 out of 5 by 17
Rated 3.0 out of 5.0 by PanteraRosa13 Disappointed
Room was clean and well designed, but the furniture was of poor quality and wear was very visible (Peeling fake leather). No obvious place to discard room garbage.
February 5, 2014
Rated 3.0 out of 5.0 by Twizell2006 Cleanliness
A big effort in view of the cleanliness in the public areas is a must
January 10, 2014
Rated 1.0 out of 5.0 by MassRay Quality is Declining
For several years, I have been staying at Candlewood Suites - Somerset on a fairly regular basis. In the past, the hotel has been a good value for my purposes. However, during my past few stays, the quality and service at the hotel has declined substantially. I will no longer stay at the hotel, nor will I recommend it to others.
I come back to New Jersey to attend a meeting of a college alumni association, and these meetings often last until relatively late in the night. During my last two stays, parking was unavailable when I returned to the hotel late at night. This was particularly infuriating because some vehicles took up several spaces, while other spaces were occupied by vehicles that haven't been moved in years (in particular, one covered motorcycle that has been chained to a lamppost in the parking lot every time I have stayed at the hotel#.
In absolute disregard of the Do Not Disturb sign on the door, housekeeping has woken me up early in the morning on checkout day, several hours before checkout time, each of my last two stays. Since my meetings run late into the night, I cherish the few extra hours of sleep I can catch up on the next morning. I really don't need housekeeping pounding on the door to my room. Why doesn't the hotel actually wait until the guests check out before sending housekeeping?
During my last stay, I deliberately booked a smoking room, even though it was larger than I needed and cost more than other options. Although it is a bad habit, I do enjoy having a cigarette while relaxing in my room or catching up on work. In spite of my confirmation of a smoking room, the clerk assigned me to a non-smoking room. When I arrived at the room and found a lack of ashtrays, I returned to the front desk and pointed out the error. The clerk said that there was no error; the smoking rooms were all full #apparently one guest extended their stay) despite my confirmation to the contrary. She seemed proud to say that she assigned me a room close to the exit, so that I may have an easier time going out in sub freezing weather to enjoy a cigarette, rather than staying in my room. She seemed to have little empathy or concern that I had deliberately booked a more expensive room in order to have a smoking room. Her lack of concern and inability to rectify the situation was appalling.
Finally, the condition of the room furniture has been declining. The desk chair was missing some of its leather covering, and its stuffing was coming out. I looked as though the chair was attacked by an animal.
It has become quite clear that the management has little concern for the comfort of their guests, and that they have no concern or capacity to rectify problems during a stay. I will not be returning to Candlewood Suites any time soon.
December 30, 2013