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    Candlewood Suites West Springfield

    Hotel's Amenities in West Springfield, MA , ensure comfort. Set along the Connecticut River in West Springfield, MA, this hotel is in the ideal location for every traveler. The Candlewood Suites West Springfield hotel location makes it easy to get to local destinations since we're located near the intersection of I-91 and I-90, and less than 30 minutes from three different airports. The hotel's setting in West Springfield, MA is perfect for all business travelers. Guests staying at the hotel have access to multiple large businesses like Baystate Health, MassMutual Life Insurance Company and countless more. If you wish to pursue opportunities in higher education, the greater Springfield area is home to more than 15 universities and colleges. If leisure is the reason for your stay, the hotel's location is near Six Flags New England, one of the largest theme parks in the region, the Basketball Hall of Fame, Eastern States, and serveral museums including Dr. Seuss. The hotel's property is just two miles from the MassMutual Center, which hosts many concerts and events. Eastern States Expo is nearby which features horse shows, trade shows like EASTEC, and the "BIG E." Guests can grill out in the gazebo, relax in the whirlpool and heated, indoor pool or the 24-hour Fitness Center with all brand new equipment. We also have the Cupboard featuring complimentary Maxwell House coffee. The Candlewood Suites® West Springfield hotel's amenities ensure guests "Consider Us Home".
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    Quick Info

      • Check In: 3:00 PM
      • Check Out: 11:00 AM
      • Minimum Check-In Age: 21
      • Late Check Out Available
      • Parking: Free
    • Print Fact Sheet
    • Chat With Us
    • Important Update

    Highlights

    • On-site Guest Self-Laundry Facilities
    • Housekeeping Full Service
    • Standard Wireless Internet service is free for all members
    • On-site Fitness Center Available
    Pets Welcome

    It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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    Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.

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    Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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    The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.

    Getting Here

    Candlewood Suites West Springfield
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    91%
    Recommend This Property

    Overall Experience

    4.4

    based on 207 reviews
    91%
    Recommend This Property

    Ratings Breakdown

    207reviews

    • 5 Stars
      134
    • 4 Stars
      45
    • 3 Stars
      12
    • 2 Stars
      12
    • 1 Stars
      4

    Clean and comfortable

    By

    July 20, 2016

    platinumelite

    I was very pleased with the efficient check in and check out process. the room was spacious and comfortable an the kitchen was very suitable for putting together a light meal. The location was easily reached from several interstate highways that converge in the Springfield area.

    Posted byHotelStaff
    July 22, 2016
    Thank you for taking the time out of your busy schedule to review our hotel. We are so pleased that you enjoyed your stay and we hope to see you again in the future!
    Posted byHotelStaff
    July 22, 2016
    We are so happy you enjoyed your stay and the staff and I hope to see you again in the future! Stay cool
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    Bad Experience

    By

    July 12, 2016

    platinumelite

    The room was decent but that was all this place had going for it! No acknowledgement for IHG Platinum member upon arrival. Areas outside suite was very noisy especially during night. The phones did not work to call in or out or even the front desk for that matter and the staff never told the patrons it was out. Had to call IHG who could not reach them either. There was no room service staff for entire weekend and no phones to contact anyone. A guy named Ray who was present claimed to be the owner, which is surprising because he was very rude and unhelpful. Overall this hotel was a bad experience and a waste of my points and money! I would not use this location again nor would I recommend this location to any of my family or friends.

    Posted byHotelStaff
    July 15, 2016
    I am so sorry you had such a bad experience at our hotel. We really do strive to make sure all are guests are happy. I do apologize about the phones, it was beyond are control do to the fact that one of poles was hit on the street. It was very nice speaking to you the other day and I do hope you enjoy the extra points I put on your account for all your troubles and I also do hope you will try us again.
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    Hotel was overall good

    By

    June 27, 2016

    club

    Very nice staff , i need a early check in and they were great about that ... If you need to sleep during the day make sure you are on the top floor . Check your clock and make sure its the right time

    Posted byCustomerCare
    July 08, 2016
    Dear kingpin12000, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are pleased to know that you had a satisfactory stay at our hotel. We appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon. We value you as our IHG Rewards Club Gold member. Sincerely, Krysllin G. Case Manager IHGService
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    Amazing Experience

    By

    June 27, 2016

    The Hotel was clean, the hotel staff was polite and professional. I felt safe in the hotel. I very highly recommend this hotel to who wants to stay in the West Springfield area.

    Posted byHotelStaff
    July 22, 2016
    Thank you for lovely review and choosing us for your hotel stay , we looking forward welcoming you here again in the future
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