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Rated 4.2 out of 5 by 21 reviewers.
Rated 1.0 out of 5.0 by Candlewood Does Not Come Close to Holiday Inn Express The staff at this hotel (both at check-in and at check-out) are poorly trained and lack any semblance of customer service skills. The hotel smells and the furniture is dirty! Where to begin?? At check-in the clerk lacked any customer service skills. His appearance was less than desirable and he smelled of smoke! We were advised that the hotel does not have any ice machines and that when we get in the room we should turn on the ice machine in the refrig!!! Well isn't that dandy. Considering we were there for one night, what do we do for ice until the machine in the refrig. makes ice sometime in the middle of the night - NOTHING!! The clerk could care less.... While checking in we had dog leases (yes plural) rapped around our legs. Now, we have had numerous dogs and cats but we didn't allow them to bother other people. The hotel smells from cooking odors and animal smells!! Our room had been vacuumed but the bed spread had NUMEROUS stains on it from who knows what. The recliner chair fabric was also badly stained to the point that we wouldn't sit in it. The room was a total turn off!! So, unless you like your room to smell like animals, don't need ice, like soiled furniture, and like dirty bed spreads from people doing whatever on them, DON'T STAY AT THIS HOTEL!! September 6, 2013
Rated 4.0 out of 5.0 by Clean and comfortable room Only issue was some of the lamp light bulbs were burnt out and the room had a strong oder so I purchased scented candle to burn while we were in the room. September 5, 2013
Rated 3.0 out of 5.0 by Unfriendly, unwelcoming, and untactful staff We booked as a one-night stopover and noted on the reservation that we had a service dog. When we arrived at approximately 7:30, the desk clerk was unsmiling and very off putting. He was ready to charge us for the pet fee and when we noted that the dog was working, he insisted we prove it and not very pleasantly. We also were treated to a discourse on how people try to cheat all the time and say they have service dogs to avoid the fee. It went downhill from there; he continued to be surly and as minimally helpful as he could be. The room itself was comfortable and clean. Next morning when we checked out, I said "good morning" to the day desk clerk .... and got no response at all! A little courtesy and pleasantry go a long way. They missed the boat. August 23, 2013
Rated 4.0 out of 5.0 by Aug 10 visit We met our northern family members here for a visit as Winchester is about half way for each family. I picked this hotel for both the reward points and for their pet policy for my fur children....2 well traveled, well behaved, in training to be therapy assistance dogs (Canine Good Citizen Certified). I have stayed in other Candlewood Suites and am familiar with the brand. The rooms were clean and the bed was comfortable. I really like the pantry selection. I fould the first shift and thrid shift staff members to be very helpful and friendly. The second shift person was rude to my husband when he asked for a second pack of coffee. My husband even offered to exchange the decaf pack. As this is a good meeting point for our families, I suspect that we will stay there again. The second shift person was not a deal breaker for us as the pet policy, reward points, room comfort, local attractions, and ease off and on I-81 makes up the difference. August 16, 2013
Rated 4.0 out of 5.0 by Pet Friendly We did not request but were put in an accessible room. I found the layout awkward, but my husband had no problem with it and we did not ask to change. Room was clean. Bed was comfortable for me, but a little hard for my husband who has back issues. We were traveling with our Scottie and appreciated the reasonable pet fee and the clean room. Stair well was messy with dead bugs in corners, however, and there were lots of cigarette butts around side door entrances. July 15, 2013
Rated 4.0 out of 5.0 by Decent Candlewood... Decent Candlewood property conveniently located for travelers with plenty of restaurant options near bye. No acknowledgement of IHG status by staff other than ticket for complimentary soda from "Cupboard." July 11, 2013
Rated 5.0 out of 5.0 by great place for an extended stay i have been staying here since december 2012 and it has been very relaxing. the staff is very helpful and friendly. i highly recommend this motel. June 1, 2013
Rated 5.0 out of 5.0 by Great Home away from home This is our regular stopping point when heading to Southern Virginia. We've never had a bad experience. April 25, 2013
Rated 4.0 out of 5.0 by Always love Candlewood Suites A pleasant stay after a long drive. Close to several restaurants and easy on/off the Interstate. The only con was that someone had smoked on our no smoking floor. There was no odor in our room and the staff seemed to be on top of the problem the next morning. Will stay again the next time we are through the area. March 30, 2013
Rated 5.0 out of 5.0 by People and Pet Friendly! We were traveling with our English Springer Spaniel for the first time where we would need to stay in a hotel. We chose Winchester, VA, as it was a good location for our one night stopover on the way and looked for a hotel that would let us bring our dog. We found Candlewood Suites and it proved perfect for our stay. It worked out so well, we stayed there 6 weeks later on our way home. You don't have to have a pet to enjoy the location, convenience to the highway, friendly staff and nice rooms. March 26, 2013
Rated 5.0 out of 5.0 by Great overall guest accommodations! We stayed at several Candlewood locations from Ohio to Texas and Virginia and thought all accommodation locations were absolutely excellent!!l! March 25, 2013
Rated 4.0 out of 5.0 by great stop for a long term business traveler Great place to stay long term. You would be amongst several others who enjoy the hospitality of this hotel. My only complaint is parking can be a bit of a hassle when high volume nights occur. Overall this hotel is perfect in every aspect for a business travelers needs. October 28, 2012
Rated 5.0 out of 5.0 by We felt at home in this suites I was impressed with the layout of the rooms. I liked the fact that I didn't have to get up and out so that the cleaning people could clean the rooms everyday. all the amenities that was in the room worked fine. We were going to nearby Berryville, Va. , which was only about 12 minutes away.Bath room was very clean. We enjoyed are stay in Winchester and are coming back 3 more times in the coming months. October 19, 2012
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