Crowne Plaza® in Syracuse, New York, goes beyond words of affirmation to show their gratitude to hotel team members. Meetings Director Sariah Espinoza launched a recognition and reward program to thank her staff for doing a great job. The program is known as the “Key to Success.” The popular phrase is often referred to as the secret ingredient to someone’s achievement. Sariah’s idea for the golden key is no different and has grown to be seen as a prized possession amongst hotel staff.
Sariah sees events as More Than a Meeting. Sariah and her team hold each and every meeting planner’s needs in high regard. When meeting planners arrive at Crowne Plaza in Syracuse, they receive a golden key. Throughout the meeting planners' time on the property, Sariah asks them to not only be observant and provide feedback on the staff and property, but to track the staff’s ability to connect with the meeting attendees and guests
The “Key To Success” program holds all staff accountable before, during and after an event. When a staff member receives the key to success from a meeting planner, it’s a big deal. The gold key represents outstanding hospitable service. It’s the meeting planner’s exclusive decision to recognize one individual for their excellent service. The program has successfully made both meeting planners and staff members feel appreciated.
Sariah and her team strive to make guests feel as comfortable as possible and the “Key to Success” program is a great example of that. A big thank you goes out to Meetings Director Sariah for sharing her story. Here’s to making every event at Crowne Plaza more than just a meeting.