During my most recent visit to KL I was spending another couple of nights at the Intercontinental KL. Great service from staff as always but I was requested by my company to stay on one more day.
Initially I was told I couldn't be accomodated but when I asked for some assistance the hotel management confirmed that the extra day could certainly be accomodated. As a regular guest of IHG hotels and an Elite member I should have expected nothing less. I would have been extremely inconvenienced to have to find another hotel for one addl night. It makes you appreciate the level of service and effort that a hotel will go to for its guests when there are last minute travel changes. [Less]