We have been attended greatly by the front office manager (upon check-in and during the whole stay). He was appreciatively attentive, understood all our needs even without explaining them!
great experience was the club lounge, where we have been attended by a trainee. She helped us a lot with our 8 months old daughter and we had great fun passing by the lounge every day.
Breakfast could be improved a bit, compared to other Intercontinentals, the choices and the freshness (shortly before closing) was not really perfect. But the staff always very polite and friendly. [Less]